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03-26-2020

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Camera not working- Yoga C740-15IML

2020-03-26, 3:41 AM

Hi there, 

 

I am having some issues with the camera. Where ever I try using it, it shows me the gray area with a small camera icon with a slash in the middle.

And that happens in Levono Vantage, in https://webcamtests.com and in normal app.

 

So, to give you all the information, I've already tried some troubleshooting for the issue. 

 

  • Double-checked for last driver versions installed (10.0.17763.20095) Tried uninstalling and installing again
  • Looked down in Levovo Vantage if the device was working, but it did not (gray area)
  • Privacy settings in control panel

 

Am I missing something out to check?

 

Thank you for the help!

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03-26-2020

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Re:Camera not working- Yoga C740-15IML

2020-03-26, 23:01 PM

Have the same problem since this afternoon. Have tried updating, installing/reinstalling device + drivers, ran Lenovo Diagnostics which confirmed that camera has an error. Log says:-

UDI: IntegratedCamera_0

Description: Integrated Camera

Manufacturer: SunplusIT

Type: USB

Hardware ID: USB\VID_5986&PID_2115&REV_5420&MI_00

Driver version: 5.0.18.44

26/03/2020 23:57:54 - Camera Capture Test

26/03/2020 23:58:05 - Message: The user reported that the image was not displayed correctly.  

26/03/2020 23:58:05 - Message: Possible defective components: Camera Device  

 

Help!

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2 Posts

03-28-2020

US

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Re:Camera not working

2020-03-28, 14:12 PM

I bought my think book last week and since yesterday  my camera present the same problems and it doesn't work.

 

please help me

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1 Posts

03-29-2020

ES

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Re:Camera not working- Yoga C740-15IML

2020-03-29, 8:50 AM

My camera is not working neither... I have tried everything, reinstalling the driver etc...

 

Does anyone know how to fix this issue?

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08-16-2015

United States

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Re:Camera not working- Yoga C740-15IML

2020-03-29, 18:11 PM

I had the same problem, but I went to device manager and deleted the camea , just that, not the driver/software. When I rebooted. it was fixed and has been working since. When devices are deeted, Windows reinstalls them when rebooted. I hope this helps.

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1 Posts

03-31-2020

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Re:Camera not working- Yoga C740-15IML

2020-03-31, 4:24 AM

Having the same issue on my brand-new machine. Camera says it's on and working perfectly, light is on, privacy shutter is open, but only shows a grey camera icon with a slash through it. Doesn't matter which program I'm using. I tried deleting the camera (not the drivers) as suggested, and sure enough it reappeared when I rebooted, but it still doesn't work. Any other solutions? Thanks in advance.

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2 Posts

04-01-2020

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Re:Camera not working- Yoga C740-15IML

2020-04-01, 9:53 AM

Hello,

 

I have the same problem. Did anybody find another way to contact Lenovo directly? Using the Chat I only receive answers which don't help at all.

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04-01-2020

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Re:Camera not working- Yoga C740-15IML

2020-04-01, 11:01 AM

Dear All,

 

I was able to get an actual person from Lenovo on the line. I had to open the Lenovo Vantage App and go to "My Settings". Then go to "Display and Camera". At "Camera Data Protection Mode" (or something similar) you have to turn off this mode. 

 

Greetings!

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1 Posts

04-02-2020

AU

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Re:Camera not working- Yoga C740-15IML

2020-04-02, 0:14 AM

after speaking with a Lenovo support person - he reminded me about the additional privacy screen.  Located above the webcam light, in the frame of the screen is a very tiny toggle that you can move left or right to ensure your privacy and open so that your camera works!  Brilliant!  so pleased it was as simple as that!! 

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04-04-2020

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Re:Camera not working- Yoga C740-15IML

2020-04-04, 15:06 PM

This solved my issue perfectly.Thank you! If anyone from Lenovo is monitoring here, this is an absolutely ridiculous setting. I was ready to send my laptop back for service, for the second time in four months (my screen went out after a month) only to find out it's a setting buried in a Lenovo bloatware app. I've missed numerous video conference calls as a result. Never buying a Lenovo again.

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