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04-05-2021

United States of America

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Camera not working on Yoga 3 Pro-1370 Laptop

2021-04-05, 9:01 AM

Hello,

My computer was purchased in 2013. No problems until about a year ago when the camera stopped working. Haven't really needed it, so didn't mess with troubleshooting, but now I'm trying and can't get it figured out.

I followed the steps provided here: https://support.lenovo.com/de/en/solutions/ht118432-webcam-or-camera-not-working-or-cannot-turn-on-in-windows-81-10-ideapad-thinkpad, without success. There was one step that referenced a physical slider to enable/disable the camera, but there isn't one on my computer. Operating Windows 10.

Image of what I see when trying to open the camera. I get this gray screen in Skype and other programs trying to use the camera as well. Any suggestions?

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1989 Posts

11-04-2019

United States of America

240 Signins

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  • Posts: 1989
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  • Message 2 of 4

Re:Camera not working on Yoga 3 Pro-1370 Laptop

2021-04-05, 13:23 PM

 

Welcome to the Community Forums @ jcmo!

 

Thanks for posting here!

 

Try updating your device's Camera, BIOS and Intel Chipset drivers first then restart the device and test the camera again.

Also, look if there's an available Windows OS update as well and download/install it to the device.

 

Should the steps above didn't worked, you may also load the BIOS settings into defaults by pressing the FN and F9 key followed by FN and F10 key inside the BIOS menu.

Make sure that the Yoga 3 Pro laptop is turned OFF before pressing the Novo button that's located in the right-side view of the machine.

Click this link and go to pages 11 - 12 to see where it is exactly located.

 

Let us know if this'll work.

 

Thanks,

Adriel_Lenovo

Lenovo Support

 



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2 Posts

04-05-2021

United States of America

4 Signins

5 Page Views

  • Posts: 2
  • Registered: ‎04-05-2021
  • Location: United States of America
  • Views: 5
  • Message 3 of 4

Re:Camera not working on Yoga 3 Pro-1370 Laptop

2021-04-07, 13:38 PM

These steps did not work. Same gray screen.

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1989 Posts

11-04-2019

United States of America

240 Signins

21027 Page Views

  • Posts: 1989
  • Registered: ‎11-04-2019
  • Location: United States of America
  • Views: 21027
  • Message 4 of 4

Re:Camera not working on Yoga 3 Pro-1370 Laptop

2021-04-07, 20:34 PM

@ jcmo wrote:

These steps did not work. Same gray screen.

 

Thanks for providing an update @ jcmo!

 

Try re-registering the Camera app again.

Please click on this link and follow the provided steps.

 

Should re-registering the Camera didn't worked, you may proceed in performing a factory reset to your Yoga 3 Pro laptop.

Take note that this step will erase all data that's stored in the device so make sure to back them up first.

Click on this other link to see the steps for factory reset.

 

Thanks,

Adriel_Lenovo

Lenovo Support

 



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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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