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David30033
Fanfold Paper
Posts: 2
Registered: ‎09-07-2017
Location: US
Views: 397
Message 1 of 4

Can someone tell me that is it under warranty? ( Yoga 910 4K)

There is a dark spot on the upper right of my yoga 910 4K

 

My uncle sent it to me as a gift last night, and it is brand new. I turned on the laptop and find out there is a dark spot

However, My uncle didn't open and check it after he bought it at best buy because he believes that he brought a high-end product from Lenovo which shouldn't have any issue based on the quality control.

 

Please tell me if Lenovo can replace the screen for me under warranty. 

 

Community SeniorMod
Community SeniorMod
Posts: 9,861
Registered: ‎01-01-2010
Location: US
Views: 395
Message 2 of 4

Re: Can someone tell me that is it under warranty? ( Yoga 910 4K)

Yes, but I would first see if it could be returned to Best Buy for exchange.  


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
David30033
Fanfold Paper
Posts: 2
Registered: ‎09-07-2017
Location: US
Views: 388
Message 3 of 4

Re: Can someone tell me that is it under warranty? ( Yoga 910 4K)

it already passed 30 days of return. Thank You !!
Retired Support Specialist
Posts: 182
Registered: ‎07-19-2017
Location: IN
Views: 359
Message 4 of 4

Re: Can someone tell me that is it under warranty? ( Yoga 910 4K)

Hi David,

 

Welcome to Lenovo Forums,

 

Here’s the link that you can check for the warranty and since the unit has passed 30 days you cannot claim for DOA(Dead on Arrival) However you can contact  US tech support: 877-453-6686 they will help you further depending on the onsite or offsite support.

 

Hope the above information helps, Please check and let me know

 

Please feel free to post in Lenovo Community Forums if you have any further queries!

 

Regards,

Rameez

 

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