11-18-2013 07:27 PM - edited 11-18-2013 08:46 PM
May a Lenovo employee contact me via private message to assist me with the cancellation of my recent Y2P order.
The mods have made it clear to me that I must take what I can get and be satisfied with a buggy $1,300 system. This has been evident by the deletion of my post and lack of communication in spite of my request.
I no longer wish to buy this computer with fan issues (after the bios update) and potentially problematic wifi issue at a $1,300 price tag.
I am ok if this post gets deleted, but please contact me with cancelation instructions. To be fair, I tried to contact Mark_Lenovo directly, but there is no contact link on his profile page.
If Lenovo fails to assist me with the cancelation, I will contact the BBB.org and I will stop payment on my CC.
A Customer No More
11-18-2013 07:42 PM - edited 11-18-2013 08:12 PM
Yes, but after waiting 30 min on hold, on my family plan, I grew aggitated and will try again later if this fails to elict a response.
Also, you fail to see my fustration. Here I am giving $1,300 to this company and yet the long hold time plus rude online support has me ticked off.
11-18-2013 08:29 PM
I get that you are frustrated, but you'll have better luck getting a response from the right people if you just call again when its less busy. Or you can complain here, where it's unlikely much will happen.
11-18-2013 10:18 PM - edited 11-18-2013 10:19 PM
I have contacted Lenovo numerous times and have never waited 30 minutes on hold or even 2 minutes on hold. You aren't going to be able to cancel an order in a Support Forum.