09-09-2018 06:52 PM
Hi, I have a Lenovo Yoga 720 bought 2 months ago. I changed my Gmail PIN number from a different device, and since then I am unable to log in using the fingerprint or the correct PIN number. I tried resetting the PIN number from Lenovo sign in options but still not working! Logging in with the password is ok though!
Can someone advise me what to do, please?
Solved! Go to Solution.
09-09-2018 07:41 PM
Are you talking about your gmail password? That has nothing to do with windows passwords or hardware passwords. Google has options to sync across devices. Perhaps one machine has different options from the other(s).
09-17-2018 01:22 AM
09-17-2018 06:47 AM
I think your Gmail PIN change and the broken Windows Hello PIN issue happening at the same time is just a coincidence as the two aren't related. That said, I didn't know you could use a PIN with Gmail. Never looked into that. Are you sure you didn't change your Microsoft PIN from a different computer? That would have affected your laptop.
Windows Update has been known to break Windows Hello. I had it happen to me with the Fall Creators Update. Thing is, I can't remember how I fixed it. This solution looks familiar. And I also had a lot of registry permissions wrecked with an update, too. Here's a fix for those.
Let us know how it goes.