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2 Posts

07-09-2015

Mumbai

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  • Posts: 2
  • Registered: ‎07-09-2015
  • Location: Mumbai
  • Views: 13
  • Message 1 of 1

Cold response with service support for the issue with my Lenovo Ideapad yoga 13 Laptop.

2015-07-09, 5:21 AM

I am using a Lenovo Ideapad yoga 13 ultra book laptop. The laptop costs around 1 lac INR. I had absolutely no issues with laptop.

 

It was working fine, till in the month of Feb 2015, the touch screen of the laptop got damaged accidently. 

 

I have followed up with at least a dozen Lenovo authorized service centers and all of them have put me down with saying we are not able to resolve the issue.

 

It’s now six months since I have been using the laptop with the cracked touch screen. I had directly interacted with Lenovo, but all in vain.

 

It is saddening to experience that in spite of buying a high end laptop, the service and support provided by Lenovo is far below acceptable.

 

Henceforth, I won’t be recommending any Dell products to anyone.

 

Very Very Very cold response……………..

 

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