06-01-2017 01:15 PM
I bought a Lenovo 910 in December. Upgraded the warranty to onsite and added the damage protection. Good thing I did. I now have a cracked screen. So, you say, good thing you got those extra coverages, right? Hold on just a minute. I've learned that "cracked screens" cannot be replaced in the field. They have to be shipped to a repair depot.
I'm so frustrated I could scream. Cracked screen (with no trauma I'm aware of) and now I'm told to repair it I need to be with out it for who knows how long.
The story could have gone like this: "Contacted Lenovo, a tech came to may office, replaced the screen and now I'm right as rain! Lenovo is awesome!"
Instead, the story goes like this: "Contacted Lenovo. No joy. I have a new computer with a cracked screen that I must now use in a cracked state for the rest of its life because I cannot be without my means of making a living for who knows how long. Lenovo sucks!"