07-17-2018 08:20 AM - edited 07-17-2018 10:00 AM
07-17-2018 09:10 AM - edited 07-17-2018 09:10 AM
This is a peer-to-peer support FORUM. You need to contact Lenovo Support directly.
This is the place users discuss tips, tricks and problem solving mostly with other users.
You should also remove identifying things such as that serial number from your post.
I wish you well.