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qafyg
What's DOS?
Posts: 1
Registered: ‎12-27-2013
Location: Montreal
Views: 204
Message 1 of 1

Disapointed with Lenovo customer service

I ordered a new Yoga 2 Pro (Core i7, 8GB RAM, 512GB SSD), 6 weeks later it's finally devliered to my door.  Horror, it has the wrong specs, Core i5, 8GB RAM, 256 SSD.  Since I really need a new laptop now, I call lenovo to get the difference between the model refunded to my credit card, and to my suprise they won't do it. 

 

The only option they're offering is to send back the laptop back for a full refund and place an order for a new one (But all the 8GB models have diseapered from the Levovo Canada website.   All in all I'm very disappointed with Lenovo customer service and I'll think twice before giving them business in the future.  Buyers beware!

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