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Error installing Intel Graphics driver

2016-07-11, 21:40 PM

Hi! I'm trying to update intel graphic card driver. When I run the installer this is the error message:

I'm downloading the driver update from the support lenovo page. I've succesfully updated NVidia driver from the same site. In support page, I used Lenovo Bridge to detect my computer, so it must be compatible. My computer is a Lenovo Yoga 700-14ISK model 80QD.

Thanks for helping me!

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13 Posts

11-13-2009

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Re: Error installing Intel Graphics driver

2016-07-12, 0:52 AM

I have the same issue with my Yoga 900. Exact same error message. Rather disappointing.

 

 

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2246 Posts

04-17-2014

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Re: Error installing Intel Graphics driver

2016-07-12, 2:05 AM

Yoga 700 Intel video driver- http://support.lenovo.com/us/en/products/Laptops-and-netbooks/Yoga-Series/yoga-700-14isk/downloads/DS104858

Yoga 900 (I have the Yoga 900, this worked for me)- http://support.lenovo.com/us/en/products/Laptops-and-netbooks/Yoga-Series/yoga-900-13isk/downloads/DS105078


Best,
Eric Xu

I'm a Lenovo forums advocate and brand advocate (Lenovo INsider). I'm a volunteer; I don't work for Lenovo.

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19 Posts

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Re: Error installing Intel Graphics driver

2016-07-12, 8:37 AM

Thanks, but I have the same error message.

 

Could the problem be because I did a clean install?

 

Thanks!

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27 Posts

06-01-2016

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Re: Error installing Intel Graphics driver

2016-07-12, 10:33 AM

I have a yoga 900 (isk2) and I have the exact same issue

P.S.: I did a windows 10 reset (if that matters)

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Re: Error installing Intel Graphics driver

2016-07-12, 10:43 AM

EricX, appreciate your engagement in this. Your Yoga 900 link to the update is just the one I tried, and failed, on several occasions, to install. Must be something else that is causing the problem.

 

As mentioned by a couple of others, I, too, did a clean reinstall of Windows 10. Perhaps the answer lies there. I may just have to break down and call Lenovo Support. After my last few experiences, I'd rather have a colonoscopy!

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Re: Error installing Intel Graphics driver

2016-07-12, 12:04 PM

You might want to try this one direct from Intel: https://downloadcenter.intel.com/download/26078/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-



Best,
Eric Xu

I'm a Lenovo forums advocate and brand advocate (Lenovo INsider). I'm a volunteer; I don't work for Lenovo.

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Re: Error installing Intel Graphics driver

2016-07-12, 12:34 PM

I downloaded Intel's Graphic Driver update to Version 15.40.25.4464 (64-bit - .exe), as you suggested. Got the same error result:

"not validated for this computer" seems to be a show-stopper. Any way to get around that?

 

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Re: Error installing Intel Graphics driver

2016-07-12, 16:52 PM

Here's some instructions that might bypass that: 

 

  • Download the ZIP version of driver package.
  • Extract the zip file somewhere easy to find, e.g your "Desktop".

  • Go to Device Manager
  • In "Display Adapters" find "Intel(R) HD Graphics"
  • Right click on it and go to "Properties"
    Now new window should appear.

  • Click "Driver" tab
  • Then click "Update Driver..." button.
    A new window will appear.

  • Now click on "Browse my computer for driver software"
  • It's will show you next page.
    WARNING: DO NOT click on "Browse" here! Ignore this form!

  • Click on "Let me pick from a list of device drivers on my computer"
  • In this window click on "Have Disk..." button.
    A window pop's up to find the driver

  • Navigate to the extracted driver folder
  • Go to the "Graphics" sub-folder
  • Click on the igdlh64.inf (or igdlh32.inf if you have 32-bit OS)
    It's should gone back to last window with only one driver to choose from
    WARNING: Name of INF file might be different!

  • Select that only driver and click "Next.."
    Done

  • If system offer to restart your PC I recommend to do that.

Best,
Eric Xu

I'm a Lenovo forums advocate and brand advocate (Lenovo INsider). I'm a volunteer; I don't work for Lenovo.

Did someone help you today? Press the star on the left to thank them with a Kudo!

If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!


Please read the Community Guidelinesbefore posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


Lenovo Forums have transitioned to a new platform. The team is working hard to bring new features and make the forums better than it ever was before!
The 'Search' function is currently down. In the interim, please get help through browser searches.

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19 Posts

01-07-2016

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  • Message 10 of 13

Re: Error installing Intel Graphics driver

2016-07-12, 17:11 PM

Thanks for your answer. It worked! But I've done one thing different. I've downloaded the driver from the lenovo support page, used the extractor, but instead of run at the driver setup at the end of the extract, I've followed your instructions, and now I have the latest lenovo drivers.

Thanks for help me!

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