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2 Posts

03-04-2018

US

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Fingerprint Scanner not working Lenovo Yoga 720

2018-03-04, 23:48 PM

Hi All,

 

 My fingerprint scanner isn't working and it says that windows hello isn't available on this device. Additionally, when I look at the driver for the scanner it says "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)."

 

I have tried updating this driver, uninstalling this driver and reinstalling it, reinstalling the chipset drivers, I have reset windows and nothing has worked. 

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4 Posts

03-05-2018

CA

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Re: Fingerprint Scanner not working Lenovo Yoga 720

2018-03-05, 4:42 AM

I don't have a Yoga, I have a ThinkPad P51s. After the recent ThinkPad P51s system update, I have the exact same issue. Like the OP, my driver reports the following:

This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

{Operation Failed}
The requested operation was unsuccessful.
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2 Posts

03-04-2018

US

2 Signins

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  • Posts: 2
  • Registered: ‎03-04-2018
  • Location: US
  • Views: 23
  • Message 3 of 3

Re: Fingerprint Scanner not working Lenovo Yoga 720

2018-03-06, 5:16 AM

For whatever reason the driver that lenovo was giving me wasn't the correct one. I originally used their "detect my device" software, but that didn't give the right driver. The guy at best buy who fixed it manually typed in the model and evidently that gets the right driver. To reiterate, don't use their automatic detection software to find the drivers. Try manually searching the model number. 

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