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06-23-2018

NP

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Fingerprint does not work on Microsoft Signin - Lenovo Yoga 520

2018-06-23, 2:43 AM

I recently bought Lenovo Yoga 520. I logged using Microsoft Account and tried set-up fingerprint login. But the fingerprint does not work i.e it recognizes finger by saying `Hello Welcome` but doesnot login with error message `Windows can't Signin, The credentials does not verify`. Furthermore the PIN login also doesnot work with error `Username & password mismatch`.

 

But after some research on the internet, I find this link. According to it, there is no problem when using Local Account. But why does not the fingerprint work when using Microsoft Account???

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1 Posts

07-21-2018

AE

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Re: Fingerprint does not work on Microsoft Signin - Lenovo Yoga 520

2018-07-21, 1:43 AM
Check the Bios version, latest version has a problem with the Hello fingerprint login option, I have been through it after upgrading the BIOS, I contact Microsoft thinking it is a windows update, but they failed to find the problem and fix it, until i remembered about the BIOS upgrade, and I went back to the older version and it works fine now.
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2 Posts

08-19-2018

IN

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Re: Fingerprint does not work on Microsoft Signin - Lenovo Yoga 520

2018-08-19, 20:52 PM
when I bhought laptop at that time i was using fingerprint locker due to sudden falling of laptop i took service centre they had change my laptop screen and when i got back finger print set up is not coming so i kindly request please help me out with this problem
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7877 Posts

01-13-2008

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Re: Fingerprint does not work on Microsoft Signin - Lenovo Yoga 520

2018-08-19, 20:51 PM

The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored - questions and answers belong in the forum so that others may contribute and benefit. ... GeezBlog

 

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