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Jigar04
Not applicable
Posts: 1
Registered: ‎05-24-2018
Location: FJ
Views: 174
Message 1 of 3

Fingerprint issue

Hi 

 

I had some windows updates installed and thereafter the fingerprint login does not work. I went to device manager and it says:

 

This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

{Operation Failed}
The requested operation was unsuccessful.

 

I had updated the driver as well and it gives me the error message below:

fingerprint error msg.jpg

 

 

Ashwin_Lenovo
Not applicable
Posts: 2,422
Registered: ‎08-10-2014
Location: IN
Views: 148
Message 2 of 3

Re: Fingerprint issue

Hi Jigar04,

 

Greetings from Lenovo.

 

Try to download the driver from our website and install. Let us know how it goes

 

Ashwin_Lenovo



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Jarrex
Not applicable
Posts: 3
Registered: ‎10-04-2017
Location: US
Views: 123
Message 3 of 3

Re: Fingerprint issue

I am having the same issue with my touch id sensor. I even did a factory reinstall, uninstalled the drivers and then installed new ones from the website but it still doesn't work.

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