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  • Posts: 2
  • Registered: ‎07-16-2018
  • Location: United States of America
  • Views: 70
  • Message 1 of 1

Fingerprint setup will not open Windows 10 X1 Carbon Gen5

2018-07-16, 17:16 PM

In the settings menu under Sign In Options, when I select Fingerprint Set Up it at first appears that the command is working, but the setup window never opens. I see a waiting wheel for a few seconds and then the execution fails. Can anyone help me to diagnose this? 


I had a fingerprint set up and it was working fine. I noticed the issue when I went to add a second. Some diagnosis forums suggested clearing saved fingerprints and starting over, but this didnt work and now I cant use the fingerprint reader at all...

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