02-17-2019 12:26 AM - edited 02-17-2019 12:30 AM
My NEW C930 display just decided to quit displaying. Last I recall was upgrading the battery BIOS... and did not use the lap for day or 2. When I did flip the lid, the screen was blank.
Anyone run into this? It could be a loose ribbon, loose soder, backlight out, bad chip on the board,, a bad panel, or MB issue...
Warretny repair has me waiting +3 weeks before parts arrive-- looking for some other ideas--- I bought this for a express purpuse to travel... anywone seen this, and been through remediation?
02-17-2019 06:39 PM
Update on my scenario... while skilled in tech (30+years), I really did not want to get all chop shop on a brand new machine (I can afford not too), but after seeing the "on-premise" warrenty service say they were 3 weeks out on parts, I figured i had nothing to loose in giving this a whirl myself (or RMA it)... both pain..
Soooo.... I open the casing. Examined the board, and it looked like LCD connector was not well connected...Like half connected, after I popped up with a gently pry... I guess disconnected is more accurate. It was not obvious by look.. So, using the same standard plastic sponger-tool -- I gentley reseat the LCD connector, which appeared to do the trick. I did some light pressure checks on all the other connectors. The LCD appeared! Before I closed the case, it the LCD vanished again! The connector was solid. I did a power-reset-- it came back, has been stable since.
If you have the tools, (e.g., T5 or T3,,,driver...), and you are so inclined... A depot-check at Best Buy or other maybe would have found the same...
But for "the now", I am back up and flowing.