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4 Posts

11-10-2019

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Goodix Fingerprint Issue (freezes/BSOD) Yoga 730-13IWL

2019-11-11, 10:00 AM

Hello All

 

I am using a refurbrished by Lenovo Yoga 730-13IWL. I noticed that upon updating to Win 1903 everything went south. Computer is freezing randomly and needs a force restart daily. I had also several BSOD. While debugging this issue i noticed a lot of events regarding Goodix Fingerprint Device (port 6 hub 1). I was using the latest driver provided by lenovo. However when opening the Device manager the list was refreshing and the Fingerprint device was appearing and disappearing. I did all the DISM and chkdsk check no errors. I also did reset this pc. Issue remains. Question is am I dealing with a driver issue or a defective device?? Any help is much appreciated

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733 Posts

08-02-2018

US

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Re: Goodix Fingerprint Issue (freezes/BSOD) Yoga 730-13IWL

2019-11-13, 16:32 PM

Hi ,

 

Welcome to the community forums.

 

Try updating the BIOS then uninstall and reinstall the Goodix fingerprint driver. You may download the latest BIOS and driver on our support website

 

Set up the fingerprint scanner once done updating the BIOS and driver. 

 

Update us how it goes. 

Auxen



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4 Posts

11-10-2019

CY

8 Signins

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  • Posts: 4
  • Registered: ‎11-10-2019
  • Location: CY
  • Views: 93
  • Message 3 of 5

Re: Goodix Fingerprint Issue (freezes/BSOD) Yoga 730-13IWL

2019-11-19, 14:57 PM

Hi Auxen,

 

I did this however i still got errors in the event viewer. Device is disapperaing and reapperring from the device manager constantly. I will try a fulll reset using the novo button and report back. If you can recommend any other solutions please feel free to tell me.

 

Btw the event viewer is full however so far i got no kernel crashes.

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733 Posts

08-02-2018

US

411 Signins

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  • Posts: 733
  • Registered: ‎08-02-2018
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Re: Goodix Fingerprint Issue (freezes/BSOD) Yoga 730-13IWL

2019-11-19, 17:34 PM

Thanks for getting back to us.

 

Since updating the BIOS and drivers did not fix the problem, then we agree to do a full reset. Please make sure to back up your data before resetting the laptop to its factory settings. 

Keep us posted. 

Auxen



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4 Posts

11-10-2019

CY

8 Signins

93 Page Views

  • Posts: 4
  • Registered: ‎11-10-2019
  • Location: CY
  • Views: 93
  • Message 5 of 5

Re:Goodix Fingerprint Issue (freezes/BSOD) Yoga 730-13IWL

2020-02-26, 8:40 AM

Hello Team

 

just to provide a final update. The issue eventually was the cable that needed to be re-seated, must be loose or something.

 

kr

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