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43 Posts

04-23-2019

South Africa

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How do I receive warranty service on my active pen 2

2019-11-22, 13:43 PM

I am in South Africa. I bought a active pen 2 from amazon in the US about 5 months ago. It is still under the 12 month manufacturer service warranty. Who in Durban South Africa will be able to honour the warranty ?

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736 Posts

08-02-2018

United States of America

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  • Message 2 of 3

Re: How do I receive warranty service on my active pen 2

2019-11-22, 15:47 PM

Hi ,

 

Greetings!

 

Lenovo accessories like Active pen 2 doesn't have an International warranty. To take advantage of the warranty, it has to be service back to the US. We have service centers in South Africa where you can visit to repair the pen however there will be a charge for the repair.

 

Could you tell us the issue that you're having with the Active Pen 2? 

 

Regards!

Auxen



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43 Posts

04-23-2019

South Africa

46 Signins

559 Page Views

  • Posts: 43
  • Registered: ‎04-23-2019
  • Location: South Africa
  • Views: 559
  • Message 3 of 3

Re: How do I receive warranty service on my active pen 2

2020-03-12, 17:47 PM
My active pen 2 only allows me to write intermittently. it works for a while and then stops.
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