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SupremeLeader
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Posts: 24
Registered: ‎04-23-2019
Location: ZA
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Message 1 of 7

How do I register my lenovo active pen 2

How do I register my active pen 2 for the warranty ? Where is the serial number ?

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Posts: 9,485
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Location: PH
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Message 2 of 7

Re: How do I register my lenovo active pen 2

Hi SupremeLeader,

 

Greetings.

 

You may try registration here

 

Note:

  1. Warranty Period for all Lenovo batteries, stylus, and digitizer pens are limited to 12 months unless otherwise specified. This means that Lenovo will provide warranty service without charge for batteries, stylus, and digitizer pens during the 12 months of the warranty period.
  2. Warranty service may not be available in all locations and may differ from location to location.
  3. For accessory, be sure to retain your proof of purchase and packing material. They might be required to receive warranty service.

The reciept /proof of purchase along with the label on the box or pen is where you can get more details of your pen so best to keep it.

 

pen 5T70M55297_box 2.jpgpen 5T70M55297_label.jpg  

 

How to Obtain Warranty Service

 

If the product does not function as warranted during the warranty period, you may obtain warranty service by contacting Lenovo or a Lenovo approved Service Provider. A list of approved Service Providers and their telephone numbers is available at: www.lenovo.com/support/phone. Warranty service may not be available in all locations and may differ from location to location. Charges may apply outside a Service Provider’s normal service area. Contact a local Service Provider for information specific to your location.

 

I hope this helps answer your query.

 

Regards



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SupremeLeader
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Message 3 of 7

Re: How do I register my lenovo active pen 2

Their is I tried putting in those numbers. Theirs a multitude of them on the packaging. Can you circle which 1 is the serial number? 

Sr Support Specialist
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Message 4 of 7

Re: How do I register my lenovo active pen 2

Hi SupremeLeader,

 

On the box, it should appear like the image below. It may be different so best to have your order number and proof of purchase ready when you call in technical support.

 

PEN serial.jpg 

 

Regards



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SupremeLeader
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Message 5 of 7

Re: How do I register my lenovo active pen 2

How many digits long is the serial number and what does is start with. I tried virtually all the number  and it say invalid device when I attempt registration.

Sr Support Specialist
Posts: 9,485
Registered: ‎11-30-2015
Location: PH
Views: 289
Message 6 of 7

Re: How do I register my lenovo active pen 2

Hi SupremeLeader,

 

Greetings.

 

Serial number may be different per region. As shown in the image above SN would may be 8 digit.

 

I hope you have also called in technical support with your oder number or invoice receipt as mentioned above so that they can get more details about your product and likewise register it under your account.

 

Regards



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SupremeLeader
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Message 7 of 7

Re: How do I register my lenovo active pen 2

To be honest this is such a huge schlep just to register an accessory for a warranty. This company needs a rethink. They are making us jump through hoops just to do this. It should take 5 minutes.

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