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04-23-2019

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How do I register my lenovo active pen 2

2019-05-28, 13:44 PM

How do I register my active pen 2 for the warranty ? Where is the serial number ?

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10863 Posts

11-30-2015

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Re: How do I register my lenovo active pen 2

2019-05-28, 14:49 PM

Hi SupremeLeader,

 

Greetings.

 

You may try registration here

 

Note:

  1. Warranty Period for all Lenovo batteries, stylus, and digitizer pens are limited to 12 months unless otherwise specified. This means that Lenovo will provide warranty service without charge for batteries, stylus, and digitizer pens during the 12 months of the warranty period.
  2. Warranty service may not be available in all locations and may differ from location to location.
  3. For accessory, be sure to retain your proof of purchase and packing material. They might be required to receive warranty service.

The reciept /proof of purchase along with the label on the box or pen is where you can get more details of your pen so best to keep it.

 

 

 

How to Obtain Warranty Service

 

If the product does not function as warranted during the warranty period, you may obtain warranty service by contacting Lenovo or a Lenovo approved Service Provider. A list of approved Service Providers and their telephone numbers is available at: www.lenovo.com/support/phone. Warranty service may not be available in all locations and may differ from location to location. Charges may apply outside a Service Provider’s normal service area. Contact a local Service Provider for information specific to your location.

 

I hope this helps answer your query.

 

Regards



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30 Posts

04-23-2019

ZA

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  • Posts: 30
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  • Message 3 of 8

Re: How do I register my lenovo active pen 2

2019-05-28, 21:07 PM

Their is I tried putting in those numbers. Theirs a multitude of them on the packaging. Can you circle which 1 is the serial number? 

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10863 Posts

11-30-2015

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Re: How do I register my lenovo active pen 2

2019-05-28, 21:35 PM

Hi SupremeLeader,

 

On the box, it should appear like the image below. It may be different so best to have your order number and proof of purchase ready when you call in technical support.

 

 

 

Regards



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30 Posts

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ZA

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Re: How do I register my lenovo active pen 2

2019-05-30, 12:51 PM

How many digits long is the serial number and what does is start with. I tried virtually all the number  and it say invalid device when I attempt registration.

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10863 Posts

11-30-2015

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Re: How do I register my lenovo active pen 2

2019-05-30, 17:26 PM

Hi SupremeLeader,

 

Greetings.

 

Serial number may be different per region. As shown in the image above SN would may be 8 digit.

 

I hope you have also called in technical support with your oder number or invoice receipt as mentioned above so that they can get more details about your product and likewise register it under your account.

 

Regards



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30 Posts

04-23-2019

ZA

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  • Posts: 30
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  • Message 7 of 8

Re: How do I register my lenovo active pen 2

2019-05-30, 18:47 PM

To be honest this is such a huge schlep just to register an accessory for a warranty. This company needs a rethink. They are making us jump through hoops just to do this. It should take 5 minutes.

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30 Posts

04-23-2019

ZA

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549 Page Views

  • Posts: 30
  • Registered: ‎04-23-2019
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  • Views: 549
  • Message 8 of 8

Re: How do I register my lenovo active pen 2

2019-11-22, 13:41 PM
My active pen 2 is giving me issues again. It is outside of the amazon 1 month warranty but still within the 12 month manufacturers warranty. How do I go about obtaining warranty service in south African. The build quality of the active pen 2 is pretty poor. It start to disintegrate after a few months.
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