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IamHenryK
Paper Tape
Posts: 1
Registered: ‎02-02-2018
Location: US
Views: 670
Message 1 of 4

Ideapad Yoga 13: Intel HD Graphics 4000 not working after W10 Creator's Update

I am working on an Ideapad Yoga 13 and after the Creator's Update was issued I have not been able to run dual monitors on this PC.

 

When I open the device manager, the graphics driver is showing an error and the properties menu returns the following message:

"Windows has stopped this device because it has reported problems. (Code 43)"

 

I have tried reinstalling the Intel HD Graphics 4000 driver about 10 times, including the most recent version from Intel, and about 5 previous versions. None have been operable.

 

I did also try resetting the PC, which worked for about 5 minutes before reverting back to the current state. Is this something that can be resolved? Or has this graphics card simply reached the end of its run?

 

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 601
Message 2 of 4

Re: Ideapad Yoga 13: Intel HD Graphics 4000 not working after W10 Creator's Update

Hello IamHenryK

Thanks for using the Lenovo forums.


Try to download the Chipset drivers for the unit from the support page. Make sure to reboot after an update on the unit.
See if this is able to help at all.

 

You can also try to revert back to the previous Windows update, see if the issue persits there.

 

Hope this helps, let us know how you get on.


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fredbird
What's DOS?
Posts: 1
Registered: ‎03-15-2018
Location: US
Views: 483
Message 3 of 4

Re: Ideapad Yoga 13: Intel HD Graphics 4000 not working after W10 Creator's Update

Reinstalling chipset did not fix the issue for me.
Rolling back to previous Windows 10 version is not a solution, cannot stop auto update back to Creators.
What to do Lenovo?
SysInitAlpha
Punch Card
Posts: 10
Registered: ‎05-24-2018
Location: SG
Views: 134
Message 4 of 4

Re: Ideapad Yoga 13: Intel HD Graphics 4000 not working after W10 Creator's Update

I hit into the same problem, and had tried:

  1. Installing the latest drivers from Intel,
  2. Installing an older driver downloaded from Lenovo,
  3. Disabling and re-enbling the video driver,
  4. Uninstall and re-installing the video driver,
  5. sfc utilitity,
  6. dism utility, and
  7. Driver clean up utility followed by driver reinstallation using Windows update.

I did not try registry cleaner.

 

Eventually, I bite the bullet and performed a clean installation on my Yoga 13 with Windows 10 installation USB drive, which I create using Windows Media Creation Tool (downloaded from https://www.microsoft.com/en-au/software-download/windows10).

 

Hope this helps.

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