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shahla
Paper Tape
Posts: 1
Registered: ‎03-11-2019
Location: AE
Views: 303
Message 1 of 3

International warranty

Hi there !!

how are you 

i have lenovo laptop S\N: [removed]

and i have screen problem 

i bought it from Germany 

and now i am in UAE

the warranty is not covering in UAE

how can i transfer the warranty from Germany to UAE

by the way i went to lenovo support center in Dubai and they told me that they can't fix it

because the warranty 

can tell me please what should i do ?

thanks alot

 

Sr Support Specialist
Posts: 9,501
Registered: ‎11-30-2015
Location: PH
Views: 281
Message 2 of 3

Re: International warranty

Hi shahla,

 

Welcome to the Community Forums.

 

I believe it is not transferable.

 

As per document article:

"In general, the Lenovo warranty is tied to the machine and is determined by the system type and serial number. The warranty is with the system, not the individual owner, so there is nothing to transfer. There may be some considerations for systems sold as refurbished, and buyers and sellers of systems should make sure that the particular model of system can be serviced in the country in which the new owner will use it."

 

Checking with IWS lookup for the machine (MTM 80X70058GE) shows that it is not covered for the region and can only be serviced in the country of purchase as per original warranty aggreement. You may need to have the machine sent to Germany for the service. If you have a relative or a friend that you can authorize to be the contact person for the repair, that usually helps.

 

I hope this helps answer your query.

 

Regards

 

 



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Rinc
What's DOS?
Posts: 1
Registered: ‎05-21-2019
Location: AT
Views: 190
Message 3 of 3

Re: International warranty

Hi,
could you share what your screen problem was?

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