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leonidas_fett
Fanfold Paper
Posts: 4
Registered: ‎07-06-2012
Location: DE
Views: 285
Message 1 of 4

Is the mic broken on my Lenovo Yoga 900 13ISK?

Hi guys,

 

I purchased a Lenovo Yoga 900 last week from an online seller here in Germany. When it arrived, I did a full system check to make sure everything is working on this close to € 1400 machine. It turns out everything except the internal microphone is working fine.

 

Specifically, I cannot use the microphone whatsoever. I just hear a loud, static noise when I listen to the mic through the speakers. When I say something, I don't hear anything I say though, only the static. 

 

So I tried updating all my drivers and playing around with the properties of my microphone like changing levels up to all the way down and disabling/enabling various sound effects. All this didn't resolve my issue.

 

So I tried more invasive stuff like updating my BIOS and, as a last resort, reset Windows 10. To all avail, this also didn't resolve my issue.

 

So I am out of answers now and suspecting that my built-in microphone has been poorly shielded or has some broken wire somewhere. 

 

What do you guys think? I can't find anything about microphone issues on the Yoga 900 and wanted to make sure that it's in fact a hardware fault.

Sr Support Specialist
Posts: 8,517
Registered: ‎11-30-2015
Location: PH
Views: 236
Message 2 of 4

Re: Is the mic broken on my Lenovo Yoga 900 13ISK?

Hi leonidas_fett , 

 

Greetings.

 

Isolating the microphone manually or online (similar to this) booting it on a live rescue image can help to check if the issue is hardware related . 

 

Update us soon as convenient.

 

Regards



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leonidas_fett
Fanfold Paper
Posts: 4
Registered: ‎07-06-2012
Location: DE
Views: 230
Message 3 of 4

Re: Is the mic broken on my Lenovo Yoga 900 13ISK?

Hello,

 

thank you for your response. I tried that online tool you mentioned and the line is moving very fast even without me speaking. When I actually say something into the mic, I get no differences on the line (it just continues to move really fast without any noticeable changes when I speak). 

 

I didn't try using a recovery disk though. However, I tried installing different drivers including the one on the D:\ drive of my Yoga, the one on Lenovo's website and the one from Realtek's website. All three brought the same loud static noise without any improvement to my problem.

 

I really begin to suspect that my microphone is busted...

 

BTW, I lived in Laguna, Philippines for 10 years with my family. Just saw that you're from the Philippines too. Smiley Wink

Sr Support Specialist
Posts: 8,517
Registered: ‎11-30-2015
Location: PH
Views: 226
Message 4 of 4

Re: Is the mic broken on my Lenovo Yoga 900 13ISK?

Hi leonidas_fett , 

 

If same microphone issue using the live rescue boot image , then most likely it is non WIndows and driver issue and more of a hardware failure. 

 

It would be best to call in technical support for recommended option for repair .

 

Sure is something to miss visiting hot springs in Laguna. 

 

Regards



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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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