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09-10-2020

US

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Is there a real way to get help with a product that's been under repair for a month?

2020-09-10, 20:27 PM

Hello,

Lenovo has had my Yoga 920 for cosmetic repairs (replacing screws that came loose and fell off) under warranty since August 6th. Since then I have moved, and school has started. I really need it back. But it just says "in progress." Every number I have tried calling or online contact I have tried to use has transferred me to somewhere else and bounced me around until I got lost in transfer, or else put me on hold to check and eventually the connection ended. I know Covid is gumming everyone's works, but I bought that computer for school and school is here. I could have done the repairs myself in a few minutes with the right screwdriver. 

 

Is there a serious contact point that can provide answers for repairs "in progress?" 

 

 

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11771 Posts

11-30-2015

PH

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Re:Is there a real way to get help with a product that's been under repair for a month?

2020-09-10, 20:48 PM

Hi Alex H,

 

Welcome to the Community Forums.

 

Checking further on the case work order 4000152967 appears that it has been 34 days and still have not seen any return shipping.

 

In behalf of the Community Forums, I would like to extend assistance for you on this case.

 

I will be sending you a private message for some case details so I can confirm that I have the exact machine to investigate.

 

Update back on the private message soon as convenient.

 

Regards

 



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