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2y4life
Paper Tape
Posts: 6
Registered: ‎08-18-2015
Location: USA
Views: 737
Message 1 of 4

Issue with Lenovo Yoga 710 Webcam

So I have a new Lenovo Yoga 710 14". When I use the webcam on messenger to chat with my wife, I can see myself, I can hear her, but I cannot see her. It's just a black screen. My wife can see me perfectly through her phone so I know it's something on my end. Any idea what it could be? I mean, I can hear her but can't see her

 

Support Specialist
Posts: 153
Registered: ‎11-28-2016
Location: GB
Views: 663
Message 2 of 4

Re: Issue with Lenovo Yoga 710 Webcam


@2y4life wrote:

So I have a new Lenovo Yoga 710 14". When I use the webcam on messenger to chat with my wife, I can see myself, I can hear her, but I cannot see her. It's just a black screen. My wife can see me perfectly through her phone so I know it's something on my end. Any idea what it could be? I mean, I can hear her but can't see her

 


Hi 2y4life.

 

Thanks for posting.

Are you sure that the problem is with your unit? The other person has to allow  being seen in their device.

When someone call me on Skype or messenger I have to activate my camera too, otherwise  the person who is calling will not be able to see me.

Alternatively, have you tried to call someone else using a different software? Any chance you can call  to other device in order to check if the problem persists?

 

Please let us know if something of these helps or we have to look  for different solutions. 

 

Regards.  

2y4life
Paper Tape
Posts: 6
Registered: ‎08-18-2015
Location: USA
Views: 656
Message 3 of 4

Re: Issue with Lenovo Yoga 710 Webcam

Thank you so much for the reply. 

Yes, I am positive it is with my unit. When I use my iPhone or when I use my older laptop, I can see my wife but it's only when I use my Yoga 710 that I cannot see her face. 

bpirollet
Paper Tape
Posts: 2
Registered: ‎03-07-2017
Location: CH
Views: 590
Message 4 of 4

Re: Issue with Lenovo Yoga 710 Webcam

Same issue 

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