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9 Posts

08-19-2015

USA

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Issue with Lenovo Yoga 710 Webcam

2017-02-01, 1:14 AM

So I have a new Lenovo Yoga 710 14". When I use the webcam on messenger to chat with my wife, I can see myself, I can hear her, but I cannot see her. It's just a black screen. My wife can see me perfectly through her phone so I know it's something on my end. Any idea what it could be? I mean, I can hear her but can't see her

 

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8981 Posts

01-13-2008

United States of America

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Re: Issue with Lenovo Yoga 710 Webcam

2017-02-02, 4:08 AM

The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored - questions and answers belong in the forum so that others may contribute and benefit. ... GeezBlog

 

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154 Posts

11-28-2016

United Kingdom of Great Britain and Northern Ireland

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Re: Issue with Lenovo Yoga 710 Webcam

2017-02-02, 12:02 PM

wrote:

So I have a new Lenovo Yoga 710 14". When I use the webcam on messenger to chat with my wife, I can see myself, I can hear her, but I cannot see her. It's just a black screen. My wife can see me perfectly through her phone so I know it's something on my end. Any idea what it could be? I mean, I can hear her but can't see her

 


Hi 2y4life.

 

Thanks for posting.

Are you sure that the problem is with your unit? The other person has to allow  being seen in their device.

When someone call me on Skype or messenger I have to activate my camera too, otherwise  the person who is calling will not be able to see me.

Alternatively, have you tried to call someone else using a different software? Any chance you can call  to other device in order to check if the problem persists?

 

Please let us know if something of these helps or we have to look  for different solutions. 

 

Regards.  

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9 Posts

08-19-2015

USA

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Re: Issue with Lenovo Yoga 710 Webcam

2017-02-02, 13:40 PM

Thank you so much for the reply. 

Yes, I am positive it is with my unit. When I use my iPhone or when I use my older laptop, I can see my wife but it's only when I use my Yoga 710 that I cannot see her face. 

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2 Posts

03-07-2017

Switzerland

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Re: Issue with Lenovo Yoga 710 Webcam

2017-03-09, 15:00 PM

Same issue 

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