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12-20-2019

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Item: Yoga C740 14" - Mica compatibility with ThinkPad Pen Pro (X1 Yoga)

2019-12-20, 15:12 PM

Hello, 

 

I ordered a Yoga C740 14" - Mica and a ThinkPad Pen Pro (X1 Yoga) when I asked a sales rep. if they are compatible, he replied yes but now I cannot make the pen work. 
I would like to know if the two items are compatible indeed, and if yes, if there is a manual or video to help me sync them.

 

In case they are not compatible, what should I do, considering that this was a mistake due to misinformation from the sales rep.?

 

Thanks a lot, 

Melina

 

ps: I received the items a couple of weeks ago and I realised that the pen doesn't work last week. 

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459 Posts

05-02-2019

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Re: Item: Yoga C740 14" - Mica compatibility with ThinkPad Pen Pro (X1 Yoga)

2019-12-20, 17:25 PM

Hi !

 

Welcome to Lenovo Community Forums.

 

The ThinkPad Pen Pro (X1 YOGA) is compatible with X1 Yoga 1st & 2nd Generation only. According to the product specification of your Yoga C740-14IMLthe dedicated pen for this machine is Lenovo Active Pen.

 

Regards,



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3 Posts

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Re: Item: Yoga C740 14" - Mica compatibility with ThinkPad Pen Pro (X1 Yoga)

2019-12-20, 17:45 PM

Thanks :)
What is the process to return and get the right one?

 

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459 Posts

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Re: Item: Yoga C740 14" - Mica compatibility with ThinkPad Pen Pro (X1 Yoga)

2019-12-20, 18:35 PM

 You're welcome! Return process may depend on where you purchased the device. If the pen was purhcased from our resellers, please coordinate with them for the return request. For online purchase click this link.

 

Regards,

 

Edited: added more details.



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3 Posts

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Re: Item: Yoga C740 14" - Mica compatibility with ThinkPad Pen Pro (X1 Yoga)

2019-12-20, 18:37 PM

Hello :)

Both items were purchased through the official Lenovo website. I have already contacted the sale rep. who assisted with my order.

Thanks again!

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459 Posts

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Re: Item: Yoga C740 14" - Mica compatibility with ThinkPad Pen Pro (X1 Yoga)

2019-12-20, 18:44 PM

 wrote:

Hello :)

Both items were purchased through the official Lenovo website. I have already contacted the sale rep. who assisted with my order.

Thanks again!


Good to hear that, hoping that the return process will be successful. Have a wonderful day!



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