09-02-2014 08:36 PM
One of the screws fell out of the back of my yoga pro and lenovo's absolutely WORTHLESS website is of absolutely NO VALUE in assisting! The "support center" poput won't connect. The "find service provider" popup won't connect. Would it really be all that difficult to simply list the providers by state on a SIMPLE webpage somewhere? I also need whatever weird screwdriver is required -- is there something wrong with a phillips head screw? Does Lenovo enjoy making more complicated than it already is?
09-02-2014 09:21 PM
Good day and welcome to the community.
Sorry you're having difficulty.
Try this: http://bplocator.lenovo.com/et.cfm?eid=934 to search for a Service provider.
Hope this helps a bit.
09-03-2014 11:37 AM
hi Ray, you've indeed entered a minefield of technical and legal issues, yes for one screw!!! Let me take you through this one step at at time as far as I've been able to waste many hours on this....
09-11-2014 09:50 AM
Thanks for your detailed reply, but I found a remarkably simple solution -- or rather my wife did! I suspected the screw was important because of the way the body warped when I tried to open it. I thought of just using a phillips screw but, with my luck, I was afraid it might void the warranty. I finally got in contact with a Lenovo service rep who INSISTED I send the laptop back to the company to be repaired. Despite a prolonged effort at insisting that I was fully capable of screwing in a single screw, NOTHING was going to overcome this clown's demand that I return it!
Fortunately, my wife passed by after that experience and, grieving at the sight of the man she married curled up in the corner sucking his thumb and weeping, she helped me limp to a chair, fixed me a stiff one, took the matter in hand and quickly found a website called -- are you ready for this? -- "laptopscrews.com." I swear to God, only a woman would think to look for a company that sells nothing but laptop screws! In cany case, they confirmed that this is a general problem with yoga screws and that they regularly stock at least 2000 of them.
So my wife ordered some screws which arrived a couple of days ago. The thought occurred to me that I might need some sort of special screwdriver, so she called the company back and, indeed, they said it needed some sort of custom screwdriver which I added to the order.
I wonder if ANYONE at Lenovo realizes that they have possibly just loss a customer over a lousy screw!
10-03-2014 10:51 PM - last edited on 10-03-2014 11:38 PM by Bugbatter
Ray, your wife is a SAINT among us screw-losing mortals.
LENOVO FIX THIS NEXT TIME. One of my Yoga 2 Pro's screws just fell out as well.
Moderator Note: Post edited per forum rules.
10-30-2014 07:17 AM
I have the same problem but on a X1 carbon
I tightened the screws myself when they loosened, and then they came out again. After a few repeats I contacted lenovo and got the same runaround ... that it was my fault.
I think this is a product fault and nothing to do with my (or your) usage. I barely even used the laptop and the screws started coming out! For such an expensive laptop, this is not normal, and their response is terrible!
My question: if I add loctite 222 or something like that, will it void my warranty?
Have I already voided my warantee by having told them that I touched the screws? (I hope not - that would be incredibly wrong on their behalf!)
Thanks for any advice
11-04-2014 03:58 AM