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Frink26
Paper Tape
Posts: 3
Registered: ‎09-06-2016
Location: ES
Views: 1,944
Message 1 of 6

Keyboard backlight does not work on Lenovo Yoga 710

Hi,

 

I have just Recived a YOGA 710. 

From first time Keyboard backlight does not work. I have try to reinstall power mangement interface from Lenovo.com, energy setting, and energy saving, reinstall mouse and keyboard drivers...
Factory reset, and enable/disable Hot keys neither works.

Bur cap lock key has backlight, space bar  and Fn Keys work fine.

And of course space bar has backlight symbol.

 

Any idea?

Sr Support Specialist
Posts: 7,807
Registered: ‎11-30-2015
Location: PH
Views: 1,924
Message 2 of 6

Re: Keyboard backlight does not work on Lenovo Yoga 710

Hi Frink26 , 

 

Welcome to the Community Forums. 

 

Would you have the machine number ? Check on the machine number from the sticker or check it from here ,just keep your serial number confidential. 

 

Similar to machine number 80TY0014US for YOGA 710-14ISK that does have a backlit keyboard as the light icon on the spacebar would indicate. Fn + Space should adjusts the keyboard backlight (on/off) even on the BIOS (outside Windows).

 

Try to shutdown the laptop and use the Novo key (ex. item 2 page 63) to run on . This would show Novo Menu to factory reset and to go in the BIOS set up.  In the BIOS (test it with FN + spacebar) (on Configuration tab , hotkeys are defaultly set to enabled) , navigate to the exit tab and load defaults then recheck hotkeys and save and exit . 

 

If still the same , for a new system call in technical support for recommendation.

Update us how things go. 

 

Regards



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Frink26
Paper Tape
Posts: 3
Registered: ‎09-06-2016
Location: ES
Views: 1,916
Message 3 of 6

Re: Keyboard backlight does not work on Lenovo Yoga 710

Thanks for the answer,

 

The laptop have a backlit keyboard as the light icon on the spacebar. I tried what you explain but it is not working yet.

 

I will phone technical support.

 

Thanks a lot.

Sr Support Specialist
Posts: 7,807
Registered: ‎11-30-2015
Location: PH
Views: 1,912
Message 4 of 6

Re: Keyboard backlight does not work on Lenovo Yoga 710

Hi Frink26 , 

 

Thanks for the confirmation of backlit status . 

Update us how the call goes. 

 

Regards



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Frink26
Paper Tape
Posts: 3
Registered: ‎09-06-2016
Location: ES
Views: 1,851
Message 5 of 6

Re: Keyboard backlight does not work on Lenovo Yoga 710

After 10 days on SAT the KB workrks fine, it was only a connector.

 

Thanks you for indications.

 

Sr Support Specialist
Posts: 7,807
Registered: ‎11-30-2015
Location: PH
Views: 1,845
Message 6 of 6

Re: Keyboard backlight does not work on Lenovo Yoga 710

Hi Frink26 , 

 

Thank you for updating us with the technical support findings as such parts are internal (field units) , warranty coverage would request for tech team mediation . 

 

Please don't hesitate to visit our forums at anytime. 

Best luck to all your endeavors. 

 

Regards



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