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4 Posts

06-16-2019

BD

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LENOVO YOGA 720-15IKB Touch Screen not working

2019-06-16, 16:02 PM

It was working totally fine for one and a half year, and for the last few days, it stopped working. I reinstalled the OS, tried in safe mode also. But nothing works. But the device manager is suggesting that the device is working properly. what should I do now?

 

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619 Posts

08-02-2018

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Re: LENOVO YOGA 720-15IKB Touch Screen not working

2019-06-23, 4:27 AM

Hi ittisaf!

 

Welcome to the Community,

 

Try to uninstall the driver by going to Device Manager (Windows key + X>Device Manager), expand Human Interface Devices and right click on HID Compliant Touchscreen. After uninstalling the driver, restart the laptop and check if it'll work. Update us how it goes.

 

Regards,



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4 Posts

06-16-2019

BD

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Re: LENOVO YOGA 720-15IKB Touch Screen not working

2019-06-24, 23:42 PM

Sorry for replying late. I tried what you said. But still, it doesn't work. 

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16 Posts

06-21-2019

RU

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Re: LENOVO YOGA 720-15IKB Touch Screen not working

2019-06-25, 18:36 PM

A lot of users are reporting the similar issues, will there be an official update on the problem? It is definitely a software issue. No doubts. So question to you Hector in particular - how can people work with laptops which are even on the warranty when the support ignores them at all?


Proofs:

  1. https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/Yoga-530-14IKB-TOUCH-SCREEN-DOESNT-WORK-AFTER-UPDATES/td-p/4459303
  2. https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/Lenovo-Yoga-720-12IKB-touchscreen-doesn-t-function/td-p/4399739
  3. https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/Lenovo-Yoga-720-touch-screen-stopped-working-with-finger/td-p/4257627
  4. https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/Yoga-720-13IKB-Touch-screen-not-working/m-p/4433924?search-action-id=470159841692&search-result-uid=4433924
  5. https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/Yoga-13-touch-screen-not-working/m-p/1195581 (see comments after the solution)

 

LENOVO?!?! WHY ARE USERS GETTING IGNORED???

Yoga 530-14IKB
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1 Posts

07-08-2019

US

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Re: LENOVO YOGA 720-15IKB Touch Screen not working

2019-07-08, 15:20 PM

I'm having the same exact problem.  It seemed to be working fine last time I used my computer a few days ago, now the touchscreen isn't working at all.  I've also tried all the suggestions I've seen given and nothing seems to help.

 

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6 Posts

06-24-2019

CZ

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Re: LENOVO YOGA 720-15IKB Touch Screen not working

2019-07-13, 6:30 AM

Still no solution from Lenovo? This is ridiculous, unbelievable.

I keep checking for new updates. I'm tired, Lenovo. What an attitude.

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8 Posts

07-09-2015

US

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Re: LENOVO YOGA 720-15IKB Touch Screen not working

2019-07-16, 1:21 AM
Mine (Yoga 13) done this after trying a clean install to fix a Microsoft Windows Update.
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8 Posts

07-09-2015

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Re: LENOVO YOGA 720-15IKB Touch Screen not working

2019-07-16, 1:22 AM
Where is the driver, I have not seen one listed: at least not for my Yoga 13.
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8 Posts

07-09-2015

US

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Re: LENOVO YOGA 720-15IKB Touch Screen not working

2019-07-16, 1:29 AM

I agree as it was working fine until a clean reinstall.  Now I do not show any HID for it.  I do have a USB that reports an issue;

"Unknown USB Device (Invalid Device Descriptor)"  I have looked for the driver, but have not found one for the Yoga 13 ideapad model 219100.

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1 Posts

03-08-2020

US

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Re:LENOVO YOGA 720-15IKB Touch Screen not working

2020-03-08, 2:00 AM

I've had this exact issue crop up.  Removed the device, updated all drivers as far as I can tell.  The Lenovo site is very hard to navigate.  Has there been a particular update issued?  The only function not working is touch screen.

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