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1 Posts

06-07-2020

United States of America

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  • Message 21 of 119

Re:LENOVO YOGA 720-15IKB Touch Screen not working

2020-06-07, 16:16 PM
I faced same issue..here is how it got fixed: Installed Lenovo diagnostics tool > ran test for touch screen and followed the instructions > touch test failed and it showed as screen issue. Then I closed the tool. But after that my touch screen started working again...give a try... all the best
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14 Posts

08-01-2017

Netherlands

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  • Message 22 of 119

Re:LENOVO YOGA 720-15IKB Touch Screen not working

2020-06-07, 23:15 PM

.

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1 Posts

07-13-2020

United States of America

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  • Message 23 of 119

Re:LENOVO YOGA 720-15IKB Touch Screen not working

2020-07-14, 1:10 AM

SAME ISSUE

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6 Posts

01-27-2018

Greece

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  • Message 24 of 119

Re:LENOVO YOGA 720-15IKB Touch Screen not working

2020-07-23, 14:47 PM

Same issue Lenovo yoga 720-12IKB. I am out of my warranty period and it will probably cost a lot to fix it... Plus the speakers stopped working the first year i got the laptop. I am disappointed for a 1400 euros laptop

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1 Posts

07-29-2020

United States of America

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  • Message 25 of 119

Re:LENOVO YOGA 720-15IKB Touch Screen not working

2020-07-30, 0:04 AM

Hello,

A few days ago my laptop did an update from the Lenovo Vantage platform, after which the touchscreen stopped working. It was working perfectly, without issue just before that. Upon calling Lenovo, they stated that I would need to do a factory reset as the re-installation of HID drivers did not work. This is an issue with the Lenovo update as the PC was working perfectly just before this update. Lenovo needs to make this right now as there is no point in having a convertible laptop (which I paid for) to not have the touchscreen working. Lenovo, do the right thing, this is not an isolated incident as you can see from the Communities Reported Issues.

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3 Posts

07-30-2020

Barbados

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  • Message 26 of 119

Re:LENOVO YOGA 720-15IKB Touch Screen not working

2020-07-30, 17:00 PM

I noticed my touch screen was not working yesterday.  I tried the tip to disable the driver and re-enable.

The screen worked last night, but today is it not working.  

 

Not sure if this is of any relevance but I had the windows update 2004 installed.

I uninstalled that update and the problem persists.

 

Any ideas on a possible solution?

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3 Posts

07-30-2020

Barbados

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  • Message 27 of 119

Re:LENOVO YOGA 720-15IKB Touch Screen not working

2020-07-30, 18:50 PM

Just an update.

 

This issue doesn't seem to be hardware related.

 

I reinstalled the Windows 10 2004 update.

I then did several uninstalls and 'Scan for New Hardware'  of the HID Compliant Touch Screen.

 

It now works.  Sometimes after rebooting it stops working again and I need to repeat the above.

 

 

 

Let me know if it works for you!

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3 Posts

07-30-2020

Barbados

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  • Message 28 of 119

Re:LENOVO YOGA 720-15IKB Touch Screen not working

2020-07-31, 13:17 PM

It stopped working again after the next shutdown....

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9 Posts

09-05-2020

Mexico

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  • Message 29 of 119

Re:LENOVO YOGA 720-15IKB Touch Screen not working

2020-09-13, 5:11 AM

Hello everyone.

 

It´s solved!!!!!!!! and many other little problems!!!!!!

 

You can change steps order doing  2 and next 1 if not working.

 

After a lot of time I have solved my touchscreen and hotkeys problems, it was about Win10 version, drivers and BIOS config.

 

1rst. UDATE to win10 last version

 

https://www.microsoft.com/es-es/software-download/windows10 

 

2nd. Go to LENOVOS driver checksum webpage tool.

 

https://pcsupport.lenovo.com/mx/es/products/laptops-and-netbooks/yoga-series/yoga-720-15ikb/80x7/80x7009glm/mp1cf9c0/downloads/automatic-driver-update

 

3rd. Check that the Hotkey is enable in the BIOS config, use the VANTAGE button to get the BIOS configuration.

 

4th. If the video card is not working properly go to https://download.lenovo.com/consumer/mobiles/fcy603af.exe and run the executable file.

 

5th. finally you can go to DIVECE MANAGER and uncheck the power saver in the HID I2C properties window.

 

People, it will take some time, but your Lenovo will work as you ever wanted or know it

 

SMILE, all the best

 

please take a time to say if worked!!!

 

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1 Posts

09-22-2020

United States of America

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  • Message 30 of 119

Re:LENOVO YOGA 720-15IKB Touch Screen not working

2020-09-22, 16:31 PM

Hello,  just had the same issue happen over the past few days...but FIXED it!

 

  1.  Updated to the latest version of Windows
  2.  Go to your Start menu at bottom left hand side of your screen
  3.  Choose LENOVO VANTAGE from the Menu
  4.  Update drivers

 

Hopefully this works for you as well!

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