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10-31-2020

United States of America

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Re:LENOVO YOGA 720-15IKB Touch Screen not working

2020-10-31, 3:24 AM

My Lenovo Yoga 720-15IKB is a little over a year old and the touch screen just stopped working. I have tried the advice given on this thread, updated Windows, all my drivers are up to date and my system is stating there are no issues. Now what?? Thanks for the help. 

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7 Posts

05-31-2020

United States of America

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Re:LENOVO YOGA 720-15IKB Touch Screen not working

2020-10-31, 20:45 PM

Welcome to the nightmare Lenovo will not address this issue. mine was buggy and support had me update the bios to 2.5 now the touchscreen and pen function will not work and cannot be downgraded it is s terrible feeling to know that you spend 1200.00 or more for a machine that can't be fixed. 

 

things I've tried:

rebooting

system restore

fresh install

replaced hard drive.

reinstalled original SSD

updated all drivers.

took entire machine apart and checked each connection.

replaced touch screen and motherboard

 

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1 Posts

11-20-2020

United States of America

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Re:LENOVO YOGA 720-15IKB Touch Screen not working

2020-11-20, 16:10 PM

Same issue, same model.  Steps I've taken to try to fix it.


1) Ran all Windows Update (computer is now up to date).

2) Ran all updates through Lenovo Vantage (all updates have completed)

3) Uninstalled HID device touch screen and rebooted

4) disabled HID device touch screen and re-enabled.

5) checked all drivers and there are no issues with any

6) Rebooted into Safe Mode (touchscreen also not working in safe mode either)


Of Note.  The BIOS updated on 10/31 through Lenovo Vantage.  The touchscreen worked fine afterwards for a week.  Windows updates did occur since then and that is when the touchscreen stopped working.  My final test was to restore from a restore point back to when it was working but that did not work either.  

 

Come on Lenovo please fix this!  I edit photos on this machine and need that touchscreen working......

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2 Posts

11-25-2020

United States of America

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  • Message 34 of 119

Re:LENOVO YOGA 720-15IKB Touch Screen not working

2020-11-26, 18:53 PM

just piping in with the same problem, and Lenovo seems to be doing nothing about this.  Bought a Yoga 270-121KB in April 2019, to replace my first generation 11" Yoga that I loved (and is still working great, but I wanted more that 4 GB memory, bigger hard drive, slightly larger screen, bigger SSD drive, etc), so figured getting the newer 11" Yoga would make me just as happy.  Touch screen died in mid September 2019, while I was living in England for 4 months, so I had to wait until January 2020 to send it in under warranty.  Took a week to get it back with replaced touch screen, and screen worked fine, until a week ago, so second replaced screen lasted about the same 6 to 8 months.  But machine is now out of warranty, and I am NOT paying Lenovo to replace screen to get less than a year's worth of touch screen use.  Sorry to say I will NEVER buy another Lenovo product given their complete neglect of making good on either a bad design, or very poor quality coming from the manufacture of these touch screens.  Will just go back to my first generation Yoga (at least 5 years old) that STILL works like a champ, so someone CAN make a touch screen that can work for more than a few months.

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1 Posts

12-28-2020

Pakistan

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Re:LENOVO YOGA 720-15IKB Touch Screen not working

2020-12-28, 14:15 PM

You are right dear. I was also facing the same issues with my Lenovo laptop. But this can be solved by using the laptop carefully. Take care of your laptop in every possible way. 

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1 Posts

01-02-2021

Christmas Island

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Re:LENOVO YOGA 720-15IKB Touch Screen not working

2021-01-02, 10:19 AM

I too downloaded the tool and ran it, the tool showed a failure of the screen.    Upon closing the tool the touchscreen works again. 

 Lenovo Diagnostics Tool (I used v 4.37.0 for Win 10, that is the most recent version available from lenovo site).

 

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1 Posts

02-25-2021

Austria

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Re:LENOVO YOGA 720-15IKB Touch Screen not working

2021-02-26, 0:11 AM
Same issues here :(
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2 Posts

03-02-2021

United States of America

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Re:LENOVO YOGA 720-15IKB Touch Screen not working

2021-03-02, 18:40 PM

I restarted mine last week and now I too am not able to use my touchscreen any more. I made sure everything updated but no dice. LENOVO WHERE ARE YOU ON THIS!!!!! Something must be wrong with the driver yet there are no updates for the driver. I HAVE TRIED EVERYTHING SUGGESTED. NOTHING HAS WORKED. 

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2 Posts

03-02-2021

United States of America

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Re:LENOVO YOGA 720-15IKB Touch Screen not working

2021-03-02, 21:52 PM

Alex1122: It's not about taking care of it. It is a driver/programming issue. Dear.

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1 Posts

03-05-2021

United Kingdom of Great Britain and Northern Ireland

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  • Message 40 of 119

Re:LENOVO YOGA 720-15IKB Touch Screen not working

2021-03-05, 9:39 AM

Having the same issue with my new Yoga c740 since this week. I tried all the suggested things to solve this issue, disabling/enabling, updating, uninstalling/reinstalling etc. nothing worked. The touchscreen is recognized in the device manager, but just does not work.

Having this laptop now for 3 months and looked very good after it and then out of no reason the touchscreen stopped working. Quiet a disappointing from a company like Lenovo. Putting my word here down, too, in the hope we eventually reach the critical mass so that Lenovo moves onto this issue.

Please help.

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