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11213 Posts

08-17-2015

Slovakia

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Re:LENOVO YOGA 720-15IKB Touch Screen not working

2021-06-01, 13:25 PM

Hi JonasInTheWhale,

 

if you have tried to install a clean system and the touchscreen was still not working, it is certainly an issue with the hardware as mentioned in my previous post. In this case, we strongly recommend reaching out to our service to have your machine inspected and repaired by our technicians.

 

Best regards,

 

Juraj
German, Czech & Slovak Community Lead


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4 Posts

04-30-2021

Morocco

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Re:LENOVO YOGA 720-15IKB Touch Screen not working

2021-06-01, 14:06 PM

Sorry but it s obviously not a hw issue. The touchscreen stopped working earlier just after a windows update and a rollback fixed it. It happened again just after the latest windows major update.

I tried the firmware rewriting (in my case it s the 50F5.exe) but the pb is still there.

From the system view the device is working properly, I tried all the workarounds... 

1.fix your firmware or give a low level interface to rewrite it out of the system box. 

2.give a diag tool which check the hw (ideally from a low level interface out of the system box) 

 

System >> kernel >> Driver >> firmware >> hw. 

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11213 Posts

08-17-2015

Slovakia

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Re:LENOVO YOGA 720-15IKB Touch Screen not working

2021-06-04, 9:19 AM

@ omsbenq wrote:

 

Sorry but it s obviously not a hw issue. The touchscreen stopped working earlier just after a windows update and a rollback fixed it. It happened again just after the latest windows major update.

 

The  Lenovo Yoga 720-15IKB was last tested and listed as fully compatible with Windows 10 v1909. The machine is not listed as compatible with newer version of Windows. Is it working flawlessly with Win10 v1909? If so, it might be caused by incompatibility of the touchscreen drivers with the newer Windows versions.

 

Juraj
German, Czech & Slovak Community Lead


EN : Welcome to the Community! Have you already participated in the forum survey? Please, let us know what you like about our forum and what we can improve. We listen to your feedback!

DE : Willkommen in der Community! Hatten Sie bereits an der Foren Umfrage teilgenommen? Wir benötigen die folgenden Informationen. Wir hören zu und lesen Ihre Kommentare gerne!

CZ/SK : Vítejte v Komunitě! Už jste se zúčastnili našeho průzkumu fóra? Potřebujeme následující informace. S radostí posloucháme a čteme vaše komentáře!
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8 Posts

06-20-2021

Belgium

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Re:LENOVO YOGA 720-15IKB Touch Screen not working

2021-06-20, 15:44 PM

 

I have exactly the same issue. Touch input no longer working (pen input still works).

 

This is my first Lenovo laptop, type 20XYCTO1WW (Yoga 6th generation). 3 months old. A so called A brand. Before I had B brands. I can't believe how poorly the support resources are organized and how amateurish some of the registration screens are...

 

Anyway, I second the opinions above; this is clearly NOT A HARDWARE ISSUE.

 

Support was unable to find the issue. They suggest sending back the laptop... whaaat?

 

I sincerely hope Lenovo is immediately putting some real efforts in resolving this!!

 

 

 

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6 Posts

04-14-2021

United States of America

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Re:LENOVO YOGA 720-15IKB Touch Screen not working

2021-06-20, 22:56 PM

I wonder if anyone following this thread has actually gone and replaced their screen?

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1 Posts

07-01-2021

Mexico

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Re:LENOVO YOGA 720-15IKB Touch Screen not working

2021-07-01, 4:14 AM

I have the same problem and as other user, my pen still working, so it is not a HW issue. Actually I found this post looking for other Yoga model mine is Yoga 530, but is exactly the same situation of Yoga 720 reported here. I've been trying everything. Even I was thinking to prove with other OS.

 

So frustated!!!!

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5 Posts

06-16-2021

Canada

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Re:LENOVO YOGA 720-15IKB Touch Screen not working

2021-07-01, 10:59 AM

I have a yoga 730, exact same issue. Pen works, touch doesn't. I've tried literally every fix I've found in this thread or anywhere online, put hours into it and not a thing brings back the functionality.

 

I've only had this a little over 2 years, and to see that mod post that the last windows release they support for my model is in itself only 2 years old. It would be nice if they would actually support our models for longer than the first year of production.. that or five a solution to bring back half of the reason these are called '2 in 1's. We all could've bought better models for much less cost if we didn't want touch to work..

 

Lenovo, please do something about this. The amount of people with this problem is astounding and the lack of support is a real disappointment.

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5 Posts

06-16-2021

Canada

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Re:LENOVO YOGA 720-15IKB Touch Screen not working

2021-07-03, 18:59 PM

Out of curiosity, does anybody know if the problem is the firmware will the touchscreen still work in safe mode or would that take the functionality out of there as well?

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2 Posts

07-15-2021

United States of America

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  • Message 69 of 110

Re:LENOVO YOGA 720-15IKB Touch Screen not working

2021-07-15, 22:32 PM

I have a Lenovo 720-121KB and have tried all the recommended solutions and the touchscreen still does not work. Is lenovo going to provide a solution?

 

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10 Posts

02-17-2017

United States of America

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  • Message 70 of 110

Re:LENOVO YOGA 720-15IKB Touch Screen not working

2021-07-15, 23:14 PM

I came up with the solution. I bought a new 2 in 1 pc at Costco. If you use a Costco charge you get a 4 year warranty which is twice As long as my 720 lasted. Thinkpads are rock solid and give Lenovo the excellent business reputation. If you buy an Ideapad you might just as well consider another value brand. Lesson learned. 

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