cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
ittisaf
Paper Tape
Posts: 2
Registered: ‎06-16-2019
Location: BD
Views: 578
Message 1 of 9

LENOVO YOGA 720-15IKB Touch Screen not working

It was working totally fine for one and a half year, and for the last few days, it stopped working. I reinstalled the OS, tried in safe mode also. But nothing works. But the device manager is suggesting that the device is working properly. what should I do now?

 

Social Support Agent
Social Support Agent
Posts: 543
Registered: ‎08-02-2018
Location: US
Views: 518
Message 2 of 9

Re: LENOVO YOGA 720-15IKB Touch Screen not working

Hi ittisaf!

 

Welcome to the Community,

 

Try to uninstall the driver by going to Device Manager (Windows key + X>Device Manager), expand Human Interface Devices and right click on HID Compliant Touchscreen. After uninstalling the driver, restart the laptop and check if it'll work. Update us how it goes.

 

Regards,



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow us @LenovoSupport on Facebook and Twitter!

ittisaf
Paper Tape
Posts: 2
Registered: ‎06-16-2019
Location: BD
Views: 482
Message 3 of 9

Re: LENOVO YOGA 720-15IKB Touch Screen not working

Sorry for replying late. I tried what you said. But still, it doesn't work. 

dazewell
Serial Port
Posts: 13
Registered: ‎06-21-2019
Location: RU
Views: 468
Message 4 of 9

Re: LENOVO YOGA 720-15IKB Touch Screen not working

A lot of users are reporting the similar issues, will there be an official update on the problem? It is definitely a software issue. No doubts. So question to you Hector in particular - how can people work with laptops which are even on the warranty when the support ignores them at all?


Proofs:

  1. https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/Yoga-530-14IKB-TOUCH-SCREEN-DOESNT-WORK-AF...
  2. https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/Lenovo-Yoga-720-12IKB-touchscreen-doesn-t-...
  3. https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/Lenovo-Yoga-720-touch-screen-stopped-worki...
  4. https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/Yoga-720-13IKB-Touch-screen-not-working/m-...
  5. https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/Yoga-13-touch-screen-not-working/m-p/11955... (see comments after the solution)

 

LENOVO?!?! WHY ARE USERS GETTING IGNORED???

Yoga 530-14IKB
jmarrs
What's DOS?
Posts: 1
Registered: ‎07-08-2019
Location: US
Views: 385
Message 5 of 9

Re: LENOVO YOGA 720-15IKB Touch Screen not working

I'm having the same exact problem.  It seemed to be working fine last time I used my computer a few days ago, now the touchscreen isn't working at all.  I've also tried all the suggestions I've seen given and nothing seems to help.

 

Verity669
Fanfold Paper
Posts: 5
Registered: ‎06-23-2019
Location: CZ
Views: 338
Message 6 of 9

Re: LENOVO YOGA 720-15IKB Touch Screen not working

Still no solution from Lenovo? This is ridiculous, unbelievable.

I keep checking for new updates. I'm tired, Lenovo. What an attitude.

LouNawlins
Paper Tape
Posts: 7
Registered: ‎07-09-2015
Location: US
Views: 290
Message 7 of 9

Re: LENOVO YOGA 720-15IKB Touch Screen not working

Mine (Yoga 13) done this after trying a clean install to fix a Microsoft Windows Update.
LouNawlins
Paper Tape
Posts: 7
Registered: ‎07-09-2015
Location: US
Views: 290
Message 8 of 9

Re: LENOVO YOGA 720-15IKB Touch Screen not working

Where is the driver, I have not seen one listed: at least not for my Yoga 13.
LouNawlins
Paper Tape
Posts: 7
Registered: ‎07-09-2015
Location: US
Views: 285
Message 9 of 9

Re: LENOVO YOGA 720-15IKB Touch Screen not working

I agree as it was working fine until a clean reinstall.  Now I do not show any HID for it.  I do have a USB that reports an issue;

"Unknown USB Device (Invalid Device Descriptor)"  I have looked for the driver, but have not found one for the Yoga 13 ideapad model 219100.

Check out current deals!


Shop current deals

Top Kudoed Authors