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AE5
What's DOS?
Posts: 1
Registered: ‎01-20-2018
Location: US
Views: 1,320
Message 1 of 2

LENOVO YOGA 72015IKB Touch Screen & Pen not working

After a launch of updates including the BIOS update from Lenovo Vantage, my touch screen stopping working all of a sudden, as the screen does not react to the pen.

 

When going in tablet mode, the mouse cursor does not dissapear and the screen still does not work. I restarted the laptop a few times but the problem continues to persist.

 

When I went to touch screen & pen info, it said that "no pen or touch screen display is available for this display." It never said this before and I still have Windows Ink available.

 

This is the best laptop that I got for college until this happened, and I am hoping that Lenovo and/or Microsoft comes up with a fix quickly as possible.

 

I really need help with this becuase I just got this laptop and I don't wanna think that $1099 was a waste of money.

 

Any help is appreciated.

 

Thank you.

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 1,211
Message 2 of 2

Re: LENOVO YOGA 72015IKB Touch Screen & Pen not working

Hello AE5

Thanks for using the Lenovo forums.


Have a go at updating the drivers, you can find these on the support page for your unit:

https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/yoga-series/yoga-720-15ikb/80x7/dow...

 

Make sure you update Chipset, Active Pen and Display drivers for your unit.

 

Hope this helps, let us know how you get on.


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