02-24-2019 08:06 AM
I purchased this last week and the battery has never charged it seems stuck on 14%. I have turned it off at night but it does not charge the battery. The battery is not removeable. Any ideas??
02-24-2019 11:57 AM
Let's try a few simple things.
First, download and install Lenovo Vantage from the Windows Store and use it to update everything.. drivers, BIOS, all of it. Reboot and attempt an overnight charging, again.
Second, eleminate a bad AC adapter. Easiest way to do this is to haul the thing down to, say, Best Buy and get them to connect it to one of their display adapters.
If it's still stuck at around 14% and reading "plugged in, not charging," then the easiest solution with such a new computer is to exchange it.