09-15-2017 08:31 PM - edited 09-15-2017 08:33 PM
Today, when I opened the lid of my laptop, the display had thin black lines running from top to bottom of the entire screen. It seems like a hardware issue to me with the connection of the display. If anyone has ever experienced this please let me know if there is a fix. The lines are more visible on a white background and become more visible if I look at the screen from the side. I have attached a photo, I can assure you that it is not just from the camera on my phone, but the actual laptop . I have also connected the laptop to an external monitor, the external monitor did not have lines across the screen.
Appreciate the help!
09-18-2017 04:03 AM
Thanks for using the Lenovo forums.
It seem like it will be a connection issue indeed.
Try to download the Video and Chipset drivers for the unit from the support page.
Make sure to reboot after an update on the unit.
If that does not work, then I would recommend that you attempt a factory reset, this would confirm if this is hardware issue.
Note: Please back up all your data as running this reset will delete any data on your machine
1. Turn the machine off and press the recovery button which is located usually next to the power button. If you have a desktop machine you will need to power the machine back on and keep tapping the F2 key.
2. Use the arrow keys and press enter on system recovery. ( Desktop users can skip this)
3. Select “restore from the initial backup” and then “Next”.
4. Click “start” and accept the warning messages.
Length of time can vary depending on the speed of the machine.
If these steps do not work I would recommend, that you call your local Lenovo support line for a possible service. Below is the link to the phone list where you can find these numbers
Hope this helps, let us know how you get on.
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