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Extra-S
Paper Tape
Posts: 2
Registered: ‎12-01-2016
Location: US
Views: 2,585
Message 1 of 4

Lenovo 910 - Fingerprint Scanner Not Working

During the setup of the laptop, Windows Hello instructs me to place my finger on the scanner - when I do that nothing happens. I have attempted this multiple times and tried reinstalling the drivers with the same results - nothing happens.

 

Am I doing something wrong here or has anyone had this same experience?

prophecy
Fanfold Paper
Posts: 18
Registered: ‎08-20-2008
Location: CA
Views: 2,437
Message 2 of 4

Re: Lenovo 910 - Fingerprint Scanner Not Working

Mine was working and then it just randomly stopped working. And now I can't even find it in the Windows settings. 

 

Extra-S
Paper Tape
Posts: 2
Registered: ‎12-01-2016
Location: US
Views: 2,406
Message 3 of 4

Re: Lenovo 910 - Fingerprint Scanner Not Working

I also get the occasional "Windows Hello isn't available on this device" message when attempting to set it up.
BronxKayotick
Paper Tape
Posts: 3
Registered: ‎06-08-2018
Location: US
Views: 210
Message 4 of 4

Re: Lenovo 910 - Fingerprint Scanner Not Working

i have a lenovo 920 yoga and had issues with my reader after an update. also supposedlyy windows hello was not available which i found out is the issue with the reader. follow the link below and your problems will be solved.

 

https://forums.lenovo.com/t5/Windows-10/X1-Yoga-Installed-Windows-Fall-Creators-Update-Now-quot-Wind...

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