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Lenovo 920 Glass not charging and will not turn on

2018-12-08, 18:47 PM

My Lenovo Yogs 920 glass will not charge nor will it turn on. I have tried the solution of holding down the power button for 30 seconds twice and it still will not turn on. I can not do a hard reset as it will not turn on, please can someone help!


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Re: Lenovo 920 Glass not charging and will not turn on

2018-12-13, 17:38 PM

Hi MissUbaka! 


Welcome to the community forums.


Since that you already performed the basic troubleshooting for NO power issue. This is a hardware related issue. We recommend to contact your local Lenovo support for service repair. Please use this global contact list: https://pcsupport.lenovo.com/us/en/supportphonelist?CID=ww:lenovosocial:20x9m6 

Just enter the serial number of the laptop and choose your location accordingly. 




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