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01-19-2020

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Lenovo C930 Not Charging

2020-01-19, 2:05 AM

Hello,

This morning the laptop had not charged over night.  Then the battery completely drained even though it was plugged in.  I went through all the recommended I could find on-line and nothing works:

- Tried different charger

- Uninstalled the MS ACPI Compliant Control Method Battery

- Updated all drivers and the BIOS

- Ran a few Lenovo diagnostics that show that the battery is in good health, but it is still at 0%

- Held the power button down for over 30 seconds etc.

- Restarted the laptop a few dozen times in the process

 

Any help or suggestions is greatly appreciated!

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Re: Lenovo C930 Not Charging

2020-01-19, 4:01 AM

If it's possible, I would recommend opening the bottom panel of the laptop, disconnecting the battery, then holding down the power button for 30 seconds.  If this doesn't work, it's most likely a defect on the charging board.  

Here's some more info on parts removal: https://support.lenovo.com/us/en/solutions/HT505031

 

Hope that helps


Best,
Eric Xu

I'm a Lenovo forums advocate and brand advocate (Lenovo INsider). I'm a volunteer; I don't work for Lenovo.

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