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2 Posts

11-30-2019

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Lenovo Edge 2 i7 Mfr defect of hinges

2019-11-30, 17:08 PM

Seems there are some design issues and manufacturing defect with the way Lenovo Egde 2-in 1 touch screen works. The right hinge somehow has come loose and then it forces the screens to separate. When you close the laptop it seems to aggravate the situation.  I have certainly not dropped it and mishandled it. Searching on the internet it seems to a very common issue. Wondering how should I go about getting this fixed. Does anybody have some fix and something? is there a recall? Its a fairly new laptop with good specs. See attached pictures.

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433 Posts

11-04-2019

US

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Re: Lenovo Edge 2 i7 Mfr defect of hinges

2019-12-02, 16:13 PM

 

 

Hi alternate123.

 

Welcome to the Community Forums

 

For any product recall you can check it here.

 

You can call Lenovo support for any recommend options, the number that you can call is 1877-456-6686, hope this will address your query.

 

Dondon_Lenovo.

 

 

Regards.
Dondon_Lenovo.




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2 Posts

11-30-2019

US

6 Signins

29 Page Views

  • Posts: 2
  • Registered: ‎11-30-2019
  • Location: US
  • Views: 29
  • Message 3 of 4

Re: Lenovo Edge 2 i7 Mfr defect of hinges

2019-12-03, 15:26 PM

Hello Dondon from Lenovo:

 

The number 1877-456-6686 which you mentioned doesn't seem to a valid number. When you call the number it says "welcome to skytell sytem; Enter the pin you wish" and then it hangups. Is there a pin number I should be entering?

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433 Posts

11-04-2019

US

155 Signins

9457 Page Views

  • Posts: 433
  • Registered: ‎11-04-2019
  • Location: US
  • Views: 9457
  • Message 4 of 4

Re: Lenovo Edge 2 i7 Mfr defect of hinges

2019-12-03, 16:08 PM

 

 

Hi alternate123.

 

Yes, that is correct 1877-456-6686 then dial 1 then 4, or you can try to reach out to Lenovo chat support.

 

 

Dondon_lenovo.

Regards.
Dondon_Lenovo.




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