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28 Posts

07-11-2019

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Lenovo Vantage doesn't start

2019-12-04, 14:44 PM

Hello everyone!

 

I have 2 users in my Windows 10, and Lenovo Vantage starts on one of them, and doesn't start on another.

 

I tried to remove everything about "vantage" and "companion" using regedit, uninstalled Lenovo Vantage Service (Settings/Applications and Features) together with Lenovo Vantage Companion (which is a Windows 10 user application): nothing helps.

 

And seems like I have a proper device profile which should not be the reason as the Vantage starts successfully on one of my local users.

 

I found a log of unsuccessful Lenovo Vantage start here C:\Users\<myuser>\AppData\Local\Packages\E046963F.LenovoCompanion_k1h2ywk1493x8\LocalState\Logs

 

2019-12-04 16:36:10.818: Info Microphone Array (Realtek High Definition Audio)
2019-12-04 16:36:10.836: Info Vantage App onactivated
2019-12-04 16:36:10.837: Info Start replaceWebview
2019-12-04 16:36:10.847: Info End replaceWebview
2019-12-04 16:36:10.900: Info ProtocolManager Handling Foreground Toast Message
2019-12-04 16:36:10.934: Debug BaseHandler.ParseParam -- Scheme: lenovo-vantage3, LocalPath: toolbar, Query: 
2019-12-04 16:36:10.934: Debug NormalHandler.HandleProtocolAsync -- Scheme: lenovo-vantage3, LocalPath: toolbar.
2019-12-04 16:36:10.949: Info onProtocolHandleSucceed: https://vantage.csw.lenovo.com/
2019-12-04 16:36:10.949: Info navigateTo: https://vantage.csw.lenovo.com/
2019-12-04 16:36:10.949: Info Start showing loading animation
2019-12-04 16:36:10.949: Info Start checkCertificate
2019-12-04 16:36:11.719: Info End checkCertificate. [true]
2019-12-04 16:36:11.719: Warn MsWebviewHelper.SetRunasOfflineMode: False
2019-12-04 16:36:11.719: Warn MsWebviewHelper.SetRunasOfflineMode: False
2019-12-04 16:36:11.719: Info Navigation starting
2019-12-04 16:36:16.158: Info v1.0.232:- permission class: constructor
2019-12-04 16:36:16.172: Info DOMContentLoaded, Stop showing loading animation
2019-12-04 16:36:16.173: Info handleNavigationCompleted:true,error status:18

It seems that Lenovo Vantage app is a Web-app downloaded from  https://vantage.csw.lenovo.com/. Unfortunately, the last step fails:

2019-12-04 16:36:16.173: Info handleNavigationCompleted:true,error status:18

 

I'd rather report the issue to Vantage developers...

 

Thank you for your attention.

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379 Posts

11-04-2019

PH

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Re: Lenovo Vantage doesn't start

2019-12-04, 15:23 PM

Hi ,

 

Looking at the case, I would suggest creating another profile just for testing to islate the issue as windows often has issues with apps on another user profile and other build of windows as discussed here https://answers.microsoft.com/en-us/insider/forum/all/lenovo-vantage-app-wont-open-under-recent-insider/e730d254-e656-4483-b8bb-200f084db24b.

 

You can also try the steps that some other members took https://forums.lenovo.com/t5/Pre-Installed-Lenovo-Software/Lenovo-Vantage-doesn-t-open/m-p/4268289#M33952.

 

I hope this helps and let us know how it goes,

 

Jeremy



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28 Posts

07-11-2019

UA

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  • Posts: 28
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  • Message 3 of 4

Re: Lenovo Vantage doesn't start

2019-12-04, 16:15 PM
Thanks Jeremy for a feedback,

Good idea to check on another local user.

I launched Vantage on the 3rd local user successfully!

IMHO, Vantage has some issues (software bugs) with local settings/registry which blocks Vantage on certain conditions on the local user.

Regards
JamesDi
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28 Posts

07-11-2019

UA

56 Signins

558 Page Views

  • Posts: 28
  • Registered: ‎07-11-2019
  • Location: UA
  • Views: 558
  • Message 4 of 4

Re: Lenovo Vantage doesn't start

2019-12-07, 14:35 PM

Ok people,

As a workaround I may suggest you to create another local user in Windows 10 (let's call it "Guest") and install Lenovo Vantage there. It's a bug, actually, but it's a workaround as well. ?

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This helped me too

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