06-07-2016 09:46 PM - edited 06-07-2016 11:01 PM
I bought this Lenovo Yoga 900 Orange on Arpil 8 2016. Today is June 8 2016, and I have to make this post already.
I was in the meeting yesterday and taking note on MS words. And that was the only program that I opened at that time. Suddenly, the screen turn pitch black on me. I thought that it was the display driver again. Yet this time it stopped for at least 15 minutes, and I had to switch to pen and paper to take note of the meeting. During that time, I try to restart the computer by hitting the power button. Until the third time, the screen was coming back to me. This is very awful.
I bought this machine and heard the rumor that its display driver is not good. But I DO NOT expect it to be that bad. Before the major incident above, the driver did stop 3 times in the past, but it restarted within second. I did a little research and knew that other users had to deal with that too. So I thought that once in a while the screen will die for several seconds, and it was ok with me.
Yesterday, during my meeting, stop more than 15 minutes. Unbelievable!!!.
I want to return the product. Please guide me through this process. If I have to pay the 15% fee, I will do it.
Do you guys have any suggestion of what I should do? I am pretty sure that the driver won't get better.
06-08-2016 08:04 AM
Curious, do you have Intel 520 or Intel 540 graphics? I have the 540 and have not experienced any problems, but I've only had the laptop for about three weeks.
06-08-2016 09:15 AM - edited 06-08-2016 09:31 AM
My Yoga 900 has not had any problems, and has a lot of mileage on it since I set it up in October. I've kept it updated, though. Have you checked to make sure you are using the most updated drivers? It appears that there was a graphics driver released Thursday, May 12, 2016. Also check your power/sleep settings. Perhaps it would be helpful to contact tech support as long as you are under warranty. They will be able to walk you through those settings.
I am not employed by Lenovo or Microsoft. I am a volunteer.
06-11-2016 05:50 PM - last edited on 06-11-2016 05:52 PM by zoltanthegypsy
Do you know which number should I reach them? Would you mind emailing with me? Here is my email: **************@gmail.com
Moderator note: personal information removed for member's protection.
06-11-2016 05:52 PM
06-11-2016 05:54 PM
Is the number below the one you are calling? I had occasion to call a few days ago and someone picked up right away.
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