Hi there,

My fingerprint sensor has stopped working. All drivers are up to date.  I have unistalled Synaptics driver and reinstalled 2 Sept 19 driver to no avail.

Any ideas?

Hi ,

Sorry for the late reply.

If the problem has not been resolved yet you can download the latest fingerprint driver at https://pcsupport.lenovo.com/es/en/products/laptops-and-netbooks/yoga-series/yoga-730-15iwl/downloads/driver-list/component?name=Fingerprint%20Reader. Usually the fingerprint scanner stops working after an update messes up with its driver.

Hope this helps and let us know how it goes,

Jeremy

Hi @Jeremy_lenovo,

Thank you for your reply.

As per my original post, I have already installed the latest driver but the scanner still does not work.

Ioannis

Hi ,

Just asking as it makes a difference, but did you download the fingerprint driver from the same link I provided? 

What is the current version of windows do you have?

Jeremy

Hi again,

Yes, I did re-install the driver using the link provided in your reply.

I am using WIn10 Home 64bit.

Ioannis

Hi ,

Sorry for the late reply but if a reinstallation of the OS is already done and the sensor is still not working then we can consider this as a hardware issue. If it's still under the warranty you can contact support https://support.lenovo.com/uu/en/contactnow?linkTrack=homepage%3Ac1%3Ar2%3Acontact_us or if not, check for a local technician near you.

Regards

Jeremy