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10-09-2019

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Lenovo Yoga 15 (Yoga 730-15IWL) fingerprint sensor issue

2019-10-09, 11:29 AM

Hi there,

 

My fingerprint sensor has stopped working. All drivers are up to date.  I have unistalled Synaptics driver and reinstalled 2 Sept 19 driver to no avail.

 

Any ideas?

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379 Posts

11-04-2019

PH

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Re: Lenovo Yoga 15 (Yoga 730-15IWL) fingerprint sensor issue

2019-12-02, 15:57 PM

Hi ,

 

Sorry for the late reply.

 

If the problem has not been resolved yet you can download the latest fingerprint driver at https://pcsupport.lenovo.com/es/en/products/laptops-and-netbooks/yoga-series/yoga-730-15iwl/downloads/driver-list/component?name=Fingerprint%20Reader. Usually the fingerprint scanner stops working after an update messes up with its driver.

 

Hope this helps and let us know how it goes,

 

Jeremy



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4 Posts

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Re: Lenovo Yoga 15 (Yoga 730-15IWL) fingerprint sensor issue

2019-12-03, 10:10 AM

Hi @Jeremy_lenovo,

 

Thank you for your reply.

 

As per my original post, I have already installed the latest driver but the scanner still does not work.

 

Ioannis

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379 Posts

11-04-2019

PH

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Re: Lenovo Yoga 15 (Yoga 730-15IWL) fingerprint sensor issue

2019-12-03, 14:04 PM

Hi ,

 

Just asking as it makes a difference, but did you download the fingerprint driver from the same link I provided? 

What is the current version of windows do you have?

 

Jeremy



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4 Posts

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GR

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Re: Lenovo Yoga 15 (Yoga 730-15IWL) fingerprint sensor issue

2019-12-03, 17:40 PM

Hi again,

 

Yes, I did re-install the driver using the link provided in your reply.

 

I am using WIn10 Home 64bit.

 

Ioannis

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379 Posts

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PH

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Re: Lenovo Yoga 15 (Yoga 730-15IWL) fingerprint sensor issue

2019-12-12, 20:55 PM

Hi ,

 

Sorry for the late reply but if a reinstallation of the OS is already done and the sensor is still not working then we can consider this as a hardware issue. If it's still under the warranty you can contact support https://support.lenovo.com/uu/en/contactnow?linkTrack=homepage%3Ac1%3Ar2%3Acontact_us or if not, check for a local technician near you.

 

Regards

Jeremy 



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