04-08-2018 07:55 PM
Hello, I have a Lenovo Yoga 2 11 Model# 20332 laptop. I wanted to clean the computer so i can sell it. I pushed the OneKey Recovery and selected to reset the computer to factory settings. It begin resetting and about 3/4 way through, I received an error. Now when i go into the OneKey Recovery, I select my option and the computer just stalls. I really dont know what else to do. I did the factory reset the way it was supposed to be done. Now Lenovo wants to charge me $69 for a USB with the OneKey Recovery software. I'm not even sure if I can get to the USB drive in the computer. I would appreciate any suggestions and i wonder why Lenovo wants to charge me for the same software that failed on the computer. Lenovo should at least offer the software at no cost or minimal cost due their system failure. Thanks, Redhorse
04-09-2018 06:16 AM
Welcome to the Community Forums.
What is the version of Windows that came with the machine originally?
It is encouraged for owners to create their recovery media which comes in handy for users that need to replace the harddrive or re image it. The hidden partition for One Key Recovery is a feature that suppose to be restore the machine back as long as it is not corrupted either by changes in partitioning or physical damage to the harddrive that contains it.
OEM preloaded operating systems have product key tied to the systemboard so you do not need to enter the product key as long as you use similar Windows version to install. Here ISO image that is free to download can be used for Windows 8,8.1 and Windows 10. Microsoft refers Win7 and lower version to OEM to order the recovery media since it is no longer supported within mainstream support.
You may also check here for Digital Download Recovery System eligibility.
Hope this helps answer your query.
Update us how it goes best for you.
04-10-2018 04:24 AM
Thanks Spidey101, I downloaded the data to a USB thumb drive last night. Tonight I’m going to see if I can get it to load on my computer. It said to have the Windows Key available when I install the disc, but the windows key was built in when I got the computer. I don’t have a Windows key. I guess I’ll see see what happens tonight. Any suggestions? Thanks
04-10-2018 07:32 AM
Make sure the the ISO image you created is the same version (ex. single language home, pro etc.) that came with the computer. If in case it would ask for the product key, just skip (do it later) the key option for later and allow Windows update to synch in the key after installation.
Update us how things proceed.
04-11-2018 11:58 AM
Hello Spidey101, thanks for the comment. One more question. The system is hard to get into since the clean process apparently worked some before failure. Is there some secrets keys to press to get me to the USB prompt? I got there one time, but not sure what I did. If you go into the boot directory, it doesn’t give you any options. Thanks
04-11-2018 02:00 PM
You can read this post by fellow member on his experience with doing clean install in his Yoga 2 11 here.
This is a non usual case as it is suppose. Understanding more about partioning in GPT and MBR on a UEFI enabled board may need to be adjusted. Here are some article that can explain it more should you want to review (article1 , article 2 . article 3).