English Community

Lenovo NotebooksLenovo Yoga Series Notebooks
All Forum Topics
Options

7 Posts

08-27-2019

GB

15 Signins

84 Page Views

  • Posts: 7
  • Registered: ‎08-27-2019
  • Location: GB
  • Views: 84
  • Message 1 of 3

Lenovo Yoga 2 11 / win 10 plugged in but not charging - potential driver issue?

2019-08-27, 22:15 PM

Hi everyone and hello to the forum.

I have got a Lenovo Yoga 2 11 with Windows 10 that at some point stopped charging and ended up with a totally flat battery. Still runs fine on the mains though. As the battery was old and weak anyway I replaced it. New battery battery was pre-charged and worked well - unfortunately it didn't charge either. It is drained and the battery icon shows ( 3% plugged in ) and nothing happens.

After a lot of searching and reading it is either your charger or your battery I came across the hint to uninstall the Microsoft AC Adapter as well as the ACPI-Compliant Control Method Battery. Then unplugging it and removing the battery for a little while.

As a result the battery charges for a few seconds upon restart then stops.

Running a battery monitor show the system voltages increases slightly and some mA going in before it stops.
Windows says the drivers are up to date. And I can't find a previous driver version from the Lenovo site or else.

To me it looks like this is not a hardware issue.

Anyone got some ideas what I can do?

All input kindly appreciated.

Reply
Options

3300 Posts

12-11-2015

US

4171 Signins

46022 Page Views

  • Posts: 3300
  • Registered: ‎12-11-2015
  • Location: US
  • Views: 46022
  • Message 2 of 3

Re: Lenovo Yoga 2 11 / win 10 plugged in but not charging - potential driver issue?

2019-08-27, 23:50 PM

First off check that they charger is putting out 20V using a multimeter to test between the negative and positive contacts. 

 

 

If the power supply checks out, then it is possible that Airplane mode is enabled, and if so the laptop will not charge; apparently to protect the electrical circuits on airplanes. 

 

Check to make sure your system is not in Airplane Mode

  • Press Windows Key + I  to open Settings  
  • Select Network & Internet
  • Select Airplane Mode in left pane
  • Make sure it is disabled.

Also check your Power settings (see document below)

 

Battery is unable to charge when airplane mode is enabled in power settings - Windows 10

https://support.lenovo.com/us/en/solutions/ht506058

 

If you use Lenovo Vantage, also check the Hardware >> Power settings there to ensure that Airplane mode is not enabled

 

 

Cheers,

 

 

Reply
Options

7 Posts

08-27-2019

GB

15 Signins

84 Page Views

  • Posts: 7
  • Registered: ‎08-27-2019
  • Location: GB
  • Views: 84
  • Message 3 of 3

Re: Lenovo Yoga 2 11 / win 10 plugged in but not charging - potential driver issue?

2019-08-28, 11:57 AM

Thanks for the help.

The power supply is tested and working and the battery is new and working.

Also the notebook is not in flight mode.

 

 

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save