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Jithen
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Posts: 7
Registered: ‎10-23-2016
Location: US
Views: 246
Message 1 of 8

Lenovo Yoga 2 13" Laptop : Few keys not functional !

A handful of keys have issue, these arent working: Esc, Single quote, Up Arrow, g, h, left Alt etc.

Model: Lenovo Yoga 2 13 Laptop

MT-M: 80DM59408082

OS: Windows 10

 

No issues until 2 weeks ago, bought this in Apr, 2014.

 

This model doesn't allow to open and replace keypad, Onscreen keyboard works fine.

Any suggestions towards resolution are highly appreciated!

Sr Support Specialist
Posts: 8,517
Registered: ‎11-30-2015
Location: PH
Views: 212
Message 2 of 8

Re: Lenovo Yoga 2 13" Laptop : Few keys not functional !

Hi Jithen,

 

Welcome to the Community Forums. 

 

You can check if the issue is with the hardware by going in the BIOS (page 28) to check the arrow key if not booting using a live rescue media. If the key is not responsive then you can try connecting an external USB keyboard to test.

 

This isolates the key issue from software then you may consider bringing the laptop to your local service centers for probable replacement. Checking in the manual, it would take most of the parts to be remove before the keyboard.

 

The keyboard itself is integrated to the upper case so you would need the entire upper case PN 90205152 ZIVY0 Upper Case SV W/KB-BRA .

 

I hope this helps answer your query.

Update us how it goes best for you.

 

Regards

 



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Jithen
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Posts: 7
Registered: ‎10-23-2016
Location: US
Views: 179
Message 3 of 8

Re: Lenovo Yoga 2 13" Laptop : Few keys not functional !

Hi,

 

I know this is a bit while before I came back on this. I tried connecting an external keyboard and it just works fine without any issue.

 

I really wonder if the keypad needs a replacement. If so, how do I do ? The keypad seems to be integrated to the main laptop body and couldn't be seperated !

Any help/suggestion in this regard is highly appreciated.

 

Thanks

Jithen

Jithen
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Posts: 7
Registered: ‎10-23-2016
Location: US
Views: 135
Message 4 of 8

Re: Lenovo Yoga 2 13" Laptop : Few keys not functional !

Kindly advise on my local Lenovo service centers. I am located at Pin # 28217. What would be my estimated costs to replace entire upper case ?

Jithen
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Posts: 7
Registered: ‎10-23-2016
Location: US
Views: 130
Message 5 of 8

Re: Lenovo Yoga 2 13" Laptop : Few keys not functional !

I couldn't find any matching results when I search for the upper case "PN 90205152 ZIVY0 Upper Case SV W/KB-BRA" as per earlier conversation. Does it mean Lenovo doesn't support this anymore ? Does it mean I have to live like this with my laptop ? As I mentioned earlier, the laptop worked fine for 4 years before the trouble started.
Sr Support Specialist
Posts: 8,517
Registered: ‎11-30-2015
Location: PH
Views: 111
Message 6 of 8

Re: Lenovo Yoga 2 13" Laptop : Few keys not functional !

Hi Jithen,

 

Greetings.

 

You can test the keys typing on the cmd screen. Press windows + R and type CMD. This would show a black sceen to try the keys. On this same screen run on basic machine level input that should work directly without any related applications. 

 

Another way to test the keys if it is a hardware issue is booting in a separate live rescue image to test the same keys. Here you are running on a different OS environment than what you currently have in the harddrive.

 

If you have the same key problem on either of the two steps then most likely a replacement uppercase is suggested as the keyboard is fused with it. Lenovo encompass do not have this on stock at the moment but other online sources may have it available using the part number.

 

For pricing and availability, I believe you may have a better access of checking in your place. You can talk with tech support for other recommended service centers. You can also check your trusted computer shops nearest you for cleaning or replacement. 

 

Regards



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Jithen
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Posts: 7
Registered: ‎10-23-2016
Location: US
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Message 7 of 8

Re: Lenovo Yoga 2 13" Laptop : Few keys not functional !

It turns out to be a problem wit no solution. After several attempts neiter te retail computer servicin stores nor lenovo tec services support couldnt suest anytin better tan leavin te laptop like it. Lenovo tec services team rater suested me a solution wic would cost me around $450 but cannot assure te problem will be resolved.

At tis point, it looks like I ave wasted $1200 on a fancy laptop from a brand I trusted te most. Its appalin !

 

I would never ever aain come back nor suest anyone towards it. One of te ardest and costliest way to et understand failures of a lobal brand.

Sr Support Specialist
Posts: 8,517
Registered: ‎11-30-2015
Location: PH
Views: 41
Message 8 of 8

Re: Lenovo Yoga 2 13" Laptop : Few keys not functional !

Hi Jithen,

 

Greetings.

 

As with most technician, simple replacement of the keyboard (with the uppercase) cannot guarantee 100% fix as issue may also be on the board connector and not just the keyboard/ cable. If replacement keyboard would not work then most likely the systemboard port may be damage.

 

If the cost is not economically good for you then a cheaper small USB portable keyboard can be a temporary fix. Machines do have wear and tear degree depending on usage. Like mobile phones, input source are susceptible to it since it is mostly open for external forces that effects wear and tear and likewise expose to other external factors.

 

Regards



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