06-30-2017 04:43 AM
The lap top has been working with no issues since purchase, but last week it was being used and the battery was completely drained and it switched off. As it was not needed at that point, it was left until the following morning. When it was plugged in, it woudl not start. So we left it charging and still nothing.
When you push the start button the keyboard lights up for a few seconds and then goes off and that is it.
I have read through numerous other similiar issues and have tried all of the following with no success:
1. Pushed and held power button for times ranging from 20 seconds to 1 minute
2. Tried reset button
3. Opened up back and pulled plug out of battery, then tried various combinations of pushing power for extended periods, with no power cable etc, and then plugging back in again
So now at a bit of a loss as tried everything I can read on line with people suggest, the only other but I have read is about removing RAM, but not sure where they, I think below the battery. So not sure if I need to completely remove the battery etc, but wanted to see if anyone else had any better / easier ideas before I try that.
Thanks for any help and guidance
Model number - Lenovo Yoga 2 13, Model name 20344
06-30-2017 07:12 AM
Welcome to the Community Forums.
Would the laptop turn on without the battery and just the AC charger connected?
For power issues, you can follow the Power Checkout Guide (page21-22) from the hardware manual.
You may try to isolate the AC adapter integrity with a voltmeter.
Checking operational charging, with a drained battery, take note of the battery status indicator (page29).
Without turning on the laptop, this should progress from solid amber to slow blinking amber. Then fast blinking amber to slow blinking white withing 2-4 hours.
Operational charging (page22):
"Perform operational charging. If the battery status indicator or icon is not lit, remove the battery pack and let it return to room temperature. Reinstall the battery pack. If the charge indicator or icon is still off, replace the battery pack.
If the charge indicator is still not lit, replace the system board."
The RAM is soldered onboard so it cannot be reseated.
Hope this help answer your query.
Update us how it goes.
06-30-2017 07:18 AM
Thanks for your reply.
Answers in the order asked:
1. No, it does exactly the same, keyboar dlights up for a couple of seconds and then goes off
2. With the power in it is charging. I have a slow flashing white light (so 20% to 80% charged).
So it looks like the battery is working and the charger is working, but it will not power up. So it sounds like a motherboard issue. Just strange as was working perfectly until it ran out of battery.
06-30-2017 08:25 AM