08-06-2018 10:02 AM
I have the above Lenovo laptop. It has been a great tool but the camera fizzled out and is no longer useful. I especially liked the Veriface face recognition feature for security/sign on.
I attempted to find some kind of support from Lenovo to see if there is anyone who can replace/fix the camera and ended up with a "sorry" but our support is having difficulties message and a phone number.
Has anyone else experienced their camera dying and had it replaced? Any advice would be appreciated.
08-06-2018 01:06 PM
Did you tried to reinstall both camera drivers from Lenovo Support Site?
Bison Camera Driver for Windows 8.1 (64-bit) - Lenovo Yoga 2 Pro
As the last alternative is worth trying to use Lenovo OneKey Recovery (System Recovery) through novo button.
08-07-2018 11:24 AM
I appreciate your trying but I'm not sure how much help the link you provided is for me. I went to the link and found two cameras in the parts section:
IF I knew what to do with one, I don't see any way to buy one of them - the "buy" icon is grayed out...and there's no price that I can see. How much are they? If I did buy one then I'd have to hope I could find a good youtube video to show me how to do it. Does Lenovo provide instructions as to how to install one?