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jblackfish
Paper Tape
Posts: 7
Registered: ‎08-06-2018
Location: US
Views: 271
Message 1 of 7

Lenovo Yoga 2 Pro

I have the above Lenovo laptop.  It has been a great tool but the camera fizzled out and is no longer useful.  I especially liked the Veriface face recognition feature for security/sign on.

I attempted to find some kind of support from Lenovo to see if there is anyone who can replace/fix the camera and ended up with a "sorry" but our support is having difficulties message and a phone number. 

Has anyone else experienced their camera dying and had it replaced?  Any advice would be appreciated.

Birraque
802.11n
Posts: 205
Registered: ‎06-04-2015
Location: BR
Views: 259
Message 2 of 7

Re: Lenovo Yoga 2 Pro

Hi jblackfish,

Are you using Windows 8.1 or Windows 10?

Regards,

jblackfish
Paper Tape
Posts: 7
Registered: ‎08-06-2018
Location: US
Views: 243
Message 3 of 7

Re: Lenovo Yoga 2 Pro

I’m on WIN 8.1

Birraque
802.11n
Posts: 205
Registered: ‎06-04-2015
Location: BR
Views: 238
Message 4 of 7

Re: Lenovo Yoga 2 Pro

Did you tried to reinstall both camera drivers from Lenovo Support Site?
Bison Camera Driver for Windows 8.1 (64-bit) - Lenovo Yoga 2 Pro

AND

Liteon Camera Driver for Windows 8.1 (64-bit) - Lenovo Yoga 2 Pro

 

OR

 

As the last alternative is worth trying to use Lenovo OneKey Recovery (System Recovery) through novo button.

 

Regards,

jblackfish
Paper Tape
Posts: 7
Registered: ‎08-06-2018
Location: US
Views: 206
Message 5 of 7

Re: Lenovo Yoga 2 Pro

Yes to both. Still get "no camera found" msg.
Thanks,
John
Birraque
802.11n
Posts: 205
Registered: ‎06-04-2015
Location: BR
Views: 201
Message 6 of 7

Re: Lenovo Yoga 2 Pro

If you want to replace the faulty camera this LINK could be useful.

Regards,

jblackfish
Paper Tape
Posts: 7
Registered: ‎08-06-2018
Location: US
Views: 192
Message 7 of 7

Re: Lenovo Yoga 2 Pro

I appreciate your trying but I'm not sure how much help the link you provided is for me.  I went to the link and found two cameras in the parts section: 

 

https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/yoga-series/yoga-2-pro-lenovo/80ay/...

 

IF I knew what to do with one, I don't see any way to buy one of them - the "buy" icon is grayed out...and there's no price that I can see.  How much are they?  If I did buy one then I'd have to hope I could find a good youtube video to show me how to do it.  Does Lenovo provide instructions as to how to install one?

Thanks,

John

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