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myang830
Paper Tape
Posts: 4
Registered: ‎03-05-2016
Location: Minneapolis
Views: 7,176
Message 1 of 9

Lenovo Yoga 2, stuck on login screen. Need help!

My Lenovo Yoga 2 has some very weird issues that is preventing me from using it. Here's a list of the issues I've noticed:

- When I hover over the power icon, there is no option to restart, shutdown or sleep. This only occurs randomly.

- I no longer have internet connection. A red "x" is on the connection icon. I'm not able to put it into airplane mode either.

- Cannot sign in. When I input my password/pin, it'll load and then restarts. But when I do get in, there is a black screen and I get an error and it restarts.

- When left on the sign-in screen, it'll restart by itself

- The initial loading screen is longer than usual.

The last thing I remember doing before this happened was ripping CDs using an external optical drive. I'm not tech savvy so I probably won't know much terminolgy about computers but I'll do some quick research when needed.
Guru
Posts: 2,214
Registered: ‎04-17-2014
Location: US
Views: 7,160
Message 2 of 9

Re: Lenovo Yoga 2, stuck on login screen. Need help!

Have you tried performing a system restore? This may help restore your computer to a working condition. Read this on how: http://windows.microsoft.com/en-us/windows7/restore-system-files-and-settings


Regards,
Eric Xu

I'm a Lenovo forums advocate and brand advocate (Lenovo INsider). I'm a volunteer; I don't work for Lenovo.

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myang830
Paper Tape
Posts: 4
Registered: ‎03-05-2016
Location: Minneapolis
Views: 7,153
Message 3 of 9

Re: Lenovo Yoga 2, stuck on login screen. Need help!

I can't access that menu because I'm unable to go get past the sign-in screen. And if and when I do manage to, I'll just be greeted with a black screen with a error message and an inevitable restart.
Guru
Posts: 2,214
Registered: ‎04-17-2014
Location: US
Views: 7,151
Message 4 of 9

Re: Lenovo Yoga 2, stuck on login screen. Need help!

I see. Try these steps to perform a reset. Let me know how it goes. 

 

  1. Turn off your computer
  2. Next to the power button (on the right hand side), there is a little, small button. Press this button. This button is called the OKR (one key recovery) button.
  3. On boot, you will be prompted with about 4 option. Select the option that says recovery (or one key recovery). 
  4. Follow the on-screen prompts.

Regards,
Eric Xu

I'm a Lenovo forums advocate and brand advocate (Lenovo INsider). I'm a volunteer; I don't work for Lenovo.

Did someone help you today? Press the star on the left to thank them with a Kudo!

If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!


Please read the Community Guidelines before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.

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myang830
Paper Tape
Posts: 4
Registered: ‎03-05-2016
Location: Minneapolis
Views: 7,146
Message 5 of 9

Re: Lenovo Yoga 2, stuck on login screen. Need help!

Oh my, that's a button? I thought it was just an LED. Trying it right now. Will update later. Thanks!
Guru
Posts: 2,214
Registered: ‎04-17-2014
Location: US
Views: 7,140
Message 6 of 9

Re: Lenovo Yoga 2, stuck on login screen. Need help!

Haha, no problem. Let me know how it goes


Regards,
Eric Xu

I'm a Lenovo forums advocate and brand advocate (Lenovo INsider). I'm a volunteer; I don't work for Lenovo.

Did someone help you today? Press the star on the left to thank them with a Kudo!

If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!


Please read the Community Guidelines before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.

Motorola   •IdeaPad   •ThinkPad   •Gaming   •ThinkCentre   •IdeaCentre   •Think Tablets   •Lenovo Tablets



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myang830
Paper Tape
Posts: 4
Registered: ‎03-05-2016
Location: Minneapolis
Views: 7,128
Message 7 of 9

Re: Lenovo Yoga 2, stuck on login screen. Need help!

It worked! Thanks very much!

Guru
Posts: 2,214
Registered: ‎04-17-2014
Location: US
Views: 7,125
Message 8 of 9

Re: Lenovo Yoga 2, stuck on login screen. Need help!

You're welcome, great to hear! 


Regards,
Eric Xu

I'm a Lenovo forums advocate and brand advocate (Lenovo INsider). I'm a volunteer; I don't work for Lenovo.

Did someone help you today? Press the star on the left to thank them with a Kudo!

If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!


Please read the Community Guidelines before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.

Motorola   •IdeaPad   •ThinkPad   •Gaming   •ThinkCentre   •IdeaCentre   •Think Tablets   •Lenovo Tablets



Communities:    English English   Deutsche Deutsche    Español Español    Português Português    ru.gif Русскоязычное

Cody19
Paper Tape
Posts: 1
Registered: ‎12-27-2018
Location: US
Views: 526
Message 9 of 9

Re: Lenovo Yoga 2, stuck on login screen. Need help!

So well I tired that and all went well until my yoga 2 got stuck on the windows loading acrrsc, you know with the 4 colored circles that come together to make the windows logo, but anyway it just freezes, I got into bios do the recovery, wait about 6 hours for it to recover it's files and then it just freezes, any ideas on how to fix it

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