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julie7booth
What's DOS?
Posts: 1
Registered: ‎01-18-2017
Location: US
Views: 237
Message 1 of 2

Lenovo Yoga 3.14 Wont Turn On

I purchased a Lenovo Yoga 3.14 laptop from Best Buy about a year and a half ago. Unfortunately I have had to send it out twice so far because the keyboard stopped working. It was within warranty, so this cost me $0. Now, the computer won’t turn on at all (just 4 months after my warranty expired). I went to best buy to have the computer looked at and was told it may be a big problem. The computer has no physical or water damage of any kind. Sending it out for testing and repair it will likely cost me over $500. The computer was originally $800 and with its record of needing repairs I don’t think it would be wise to repair it just to have it break again (as it does once every six months.) I am finding it very difficult to get any support information from lenovo itself. I have never heard of a computer breaking so quickly and so often. I sent them feedback, but I dont actually know if they will contact me about it. Has anyone else had success using 'feedback' or over the phone? I love this computer and I would buy it again if I knew it wouldnt have these issues or they would give me some guarantee or discount. Thanks for any help!

Retired Support Specialist
Posts: 915
Registered: ‎07-05-2016
Location: GB
Views: 180
Message 2 of 2

Re: Lenovo Yoga 3.14 Wont Turn On


@julie7booth wrote:

I purchased a Lenovo Yoga 3.14 laptop from Best Buy about a year and a half ago. Unfortunately I have had to send it out twice so far because the keyboard stopped working. It was within warranty, so this cost me $0. Now, the computer won’t turn on at all (just 4 months after my warranty expired). I went to best buy to have the computer looked at and was told it may be a big problem. The computer has no physical or water damage of any kind. Sending it out for testing and repair it will likely cost me over $500. The computer was originally $800 and with its record of needing repairs I don’t think it would be wise to repair it just to have it break again (as it does once every six months.) I am finding it very difficult to get any support information from lenovo itself. I have never heard of a computer breaking so quickly and so often. I sent them feedback, but I dont actually know if they will contact me about it. Has anyone else had success using 'feedback' or over the phone? I love this computer and I would buy it again if I knew it wouldnt have these issues or they would give me some guarantee or discount. Thanks for any help!


Hi julie7booth and welcome to the community,

 

Only if the main board has gone should it cost you anywhere near that, and that is worst case scenario. Are you getting any lights on the unit when plugged into the mains.

 

Hope this help you and let us know how you get on


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