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Elvisdebrito
Fanfold Paper
Posts: 15
Registered: ‎02-02-2016
Location: PT
Views: 1,773
Message 1 of 14

Lenovo Yoga 3 14 touchpad problems_ not working

Hello, I recently bought the Yoga 3 14. last month. Inmediatelly after i bought it the windows automatically changed to windows 10. First 2 week worked fine.. after that it started to give me problems with the touchpad, then what i did was with problem solution i clicked on hardware and the procedure worked, for a couple of times...  Then Every day I had to do this.. then the touchpad worked. After a week the touchpad did not worked and The procedure that I did was not helping as well. I read that we should install the newer driver, so I uninstalled the previous driver and downloaded and installed the newer version of synaptics Synaptics_v19.0.14.71. then I have an error warning. Synaptics device is not found...

 

Please help

Elvisdebrito
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Posts: 15
Registered: ‎02-02-2016
Location: PT
Views: 1,757
Message 2 of 14

Re: Lenovo Yoga 3 14 touchpad problems_ not working

Now, I have installed it, but it keeps crashing, I have to constantly install the driver for the touchpad to work for a couple of minutes..

 

blero
WWAN
Posts: 249
Registered: ‎04-16-2015
Location: France
Views: 1,749
Message 3 of 14

Re: Lenovo Yoga 3 14 touchpad problems_ not working

Hello,

 

So you're sure you need the Synaptics version, not the Elan one ?

 

If so, try to update it manually:

- run the driver installation file 4oy802af.exe from https://download.lenovo.com/consumer/mobiles/4oy802af.exe

- stop the installation when it says: "Install Touchpad Driver (Elan, Synaptics) now". Uncheck the tick box, and click Finish.

- open the Device Manager, go to "Mice and other pointing devices", open it, double-click on the Synaptics device

- on the Driver tab, choose "Update driver"

- click "Browse my computer for driver software"

- click "Let me pick from a list of device drivers on my computer"

- click "Have disk", and go to "c:\drivers\Touchpad Driver (Elan, Synaptics)\Synaptics_v19.0.14.71"

- install the found driver.

Elvisdebrito
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Posts: 15
Registered: ‎02-02-2016
Location: PT
Views: 1,735
Message 4 of 14

Re: Lenovo Yoga 3 14 touchpad problems_ not working

Hello Blero, I do not have Elan installed in my notebook, only synaptics. your proposal did not work, but I thank you for the help. afterwards What I did was to restore the computer to a previous working point. but the touchpad for a couple of hours, sometimes minutesn (yes I have done it a few times now), it works.. then it crashes again.

blero
WWAN
Posts: 249
Registered: ‎04-16-2015
Location: France
Views: 1,726
Message 5 of 14

Re: Lenovo Yoga 3 14 touchpad problems_ not working

Hello,

 

Have you already updated BIOS and drivers from the Lenovo support site ?

Elvisdebrito
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Posts: 15
Registered: ‎02-02-2016
Location: PT
Views: 1,721
Message 6 of 14

Re: Lenovo Yoga 3 14 touchpad problems_ not working

Hello,

 

No I have not done that, can you please indicate?

 

Thanks

 

 

blero
WWAN
Posts: 249
Registered: ‎04-16-2015
Location: France
Views: 1,712
Message 7 of 14

Re: Lenovo Yoga 3 14 touchpad problems_ not working

Begin with the BIOS (run the .exe and follow the instructions):

https://download.lenovo.com/consumer/mobiles/bacn95ww.exe

 

Then update all the drivers for Windows 10 64-bits from here:

http://support.lenovo.com/ar/en/products/laptops-and-netbooks/yoga-series/yoga-3-1470?linkTrack=GPS:...

Elvisdebrito
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Posts: 15
Registered: ‎02-02-2016
Location: PT
Views: 1,707
Message 8 of 14

Re: Lenovo Yoga 3 14 touchpad problems_ not working

Wow!!   seems that I have a lot of work!!! 

 

The installation of ALL the drivers is just an assurance that everything will work fine?  Updating the BIOS alone will not solve my touchpad problem?

 

Thanks

blero
WWAN
Posts: 249
Registered: ‎04-16-2015
Location: France
Views: 1,697
Message 9 of 14

Re: Lenovo Yoga 3 14 touchpad problems_ not working

Hello,

 

Maybe it will, maybe not... Install the BIOS and at least the chipset driver, it could be important too.

 

Updating all the drivers is a way to avoid present or future problems.

Hardrvin
Fanfold Paper
Posts: 8
Registered: ‎01-17-2016
Location: Indiana
Views: 1,644
Message 10 of 14

Re: Lenovo Yoga 3 14 touchpad problems_ not working

Did the update fix your problems?

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