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smalley3
Paper Tape
Posts: 4
Registered: ‎07-06-2015
Location: US
Views: 3,595
Message 1 of 8

Lenovo Yoga 3 Pro 1370 Touchscreen Not Working

Recently the touchscreen on my Lenovo Yoga 3 Pro stopped working. It is running Windows 10 and the most recent update it received was KB890830. I am getting an error code 10 for the I2C HID device ("A request for the HID descriptor failed"), but when I try to update it, I get a message saying it is already up to date. Disabling and re-enabling hasn't worked and I cannot find the driver on the lenovo website to do a fresh install. Any suggestions to solve this problem would be greatly appreciated.

Lenovo Technology Partner
Posts: 570
Registered: ‎07-07-2014
Location: PH
Views: 3,501
Message 2 of 8

Re: Lenovo Yoga 3 Pro 1370 Touchscreen Not Working

Hi smalley3,

Nice to have you back. 

I would recommend that you re-install the chipset drivers. You can also try un-install the HID device in question then restart the system, windows will automatically install the correct driver for it. If these steps does not resolve the issue, please get in touch Lenovo Warranty Support, if the system is still under warranty. You can do so by, clicking on the Contact Us link at the bottom of the page under Support. 

Cheers,

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smalley3
Paper Tape
Posts: 4
Registered: ‎07-06-2015
Location: US
Views: 3,429
Message 3 of 8

Re: Lenovo Yoga 3 Pro 1370 Touchscreen Not Working

I tried re-installing the chipset drivers with no luck. I called Microsoft and they said something about Lenovo not updating the drivers for the 4th version of Windows 10. Microsoft said I needed to contact Lenovo and make sure my computer was compatible with Windows 10 before they would help. Of course, Lenovo won't help me because they said my computer is out of warranty (by a whopping 6 months). They also won't give me an option to extend the warranty.

 

I tried using my computer for this first time in a couple weeks and used the device manager to disable then re-enable the I2C HID device. Magically, the touchscreen worked for the rest of the session. Once I restarted the computer and installed updates, the touchscreen stopped working again and the disable/re-enable trick didn't fix the issue this time around.

hanihoney
What's DOS?
Posts: 2
Registered: ‎06-29-2016
Location: KR
Views: 1,935
Message 4 of 8

Re: Lenovo Yoga 3 Pro 1370 Touchscreen Not Working

I have a same problem.

so,  Did you fix it????

 

hanihoney
What's DOS?
Posts: 2
Registered: ‎06-29-2016
Location: KR
Views: 1,934
Message 5 of 8

Re: Lenovo Yoga 3 Pro 1370 Touchscreen Not Working

'Magically, the touchscreen worked for the rest of the session. Once I restarted the computer and installed updates, the touchscreen stopped working again and the disable/re-enable trick didn't fix the issue this time around.'  <- this also just same like my case.

HRI99
What's DOS?
Posts: 1
Registered: ‎07-31-2018
Location: US
Views: 1,251
Message 6 of 8

Re: Lenovo Yoga 3 Pro 1370 Touchscreen Not Working

I have the same problem with the same results.  Will Lenovo help with this issue?

HRI99

smalley3
Paper Tape
Posts: 4
Registered: ‎07-06-2015
Location: US
Views: 1,233
Message 7 of 8

Re: Lenovo Yoga 3 Pro 1370 Touchscreen Not Working

No. Lenovo is worthless with customer support if you are beyond your 1 year warranty, even if it is not a hardware issue. I think the problem is with when the battery gets low, the computer goes into power-saving mode and turns off the touchscreen. unfortunately it is doesn't turn back on when the battery is charged. There should always be an HID-Compliant Touchscreen driver when you go to device manager. When the touchscreen stops working the driver goes missing and it shows that the I2C HID device is not functioning. 

 

Basically, everytime I start my computer I go to device manager and disable then reenable the I2C HID device. Sometimes it works, sometimes it doesn't. When it works, I try to keep the computer charged, but it will still turn off randomly. So the touchscreen goes in and out, and its obviously a software malfunction and there is nothing that has been physically damaged in the computer, which is why it is so frustrating the Lenovo won't help resolve the issue.

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Komoniewski
What's DOS?
Posts: 1
Registered: ‎08-23-2018
Location: PL
Views: 1,052
Message 8 of 8

Re: Lenovo Yoga 3 Pro 1370 Touchscreen Not Working

IT's all true. You are never know when touch pad comes back after low battery mode. Last time it started working after I turned off laptop by keeping off button over some (around 10) seconds and started again.

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